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72 changes: 41 additions & 31 deletions locale/cs/LC_MESSAGES/user-docs.po
Original file line number Diff line number Diff line change
Expand Up @@ -7,7 +7,7 @@ msgid ""
msgstr ""
"Project-Id-Version: Zammad (for Agents)\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2026-03-10 16:32+0100\n"
"POT-Creation-Date: 2026-04-01 14:03+0200\n"
"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
"Last-Translator: Automatically generated\n"
"Language-Team: none\n"
Expand Down Expand Up @@ -4593,25 +4593,35 @@ msgid ""
"provider.html>` of the admin documentation."
msgstr ""

#: ../extras/ai-features.rst:16
#: ../extras/ai-features.rst:15
msgid ""
"Many AI features in Zammad include a feedback mechanism. If you notice "
"issues or are unsatisfied with the results, please use the feedback option "
"to let your Zammad admin know. You can like (thumb up) or dislike (thumb "
"down) the AI generated content. The dislike option allows you to leave an "
"optional comment. Of course you can also give positive feedback if you are "
"happy with the AI result."
msgstr ""

#: ../extras/ai-features.rst:23
msgid "Ticket Summary"
msgstr ""

#: ../extras/ai-features.rst:18
#: ../extras/ai-features.rst:25
msgid ""
"The ticket summary feature does what it says: it summarizes the ticket's "
"content. This can be a huge time saver when dealing with large tickets and/"
"or many hand-overs between agents."
msgstr ""

#: ../extras/ai-features.rst:22
#: ../extras/ai-features.rst:29
msgid ""
"If the feature is activated, a summary of the ticket is generated when the "
"ticket got updated and you either open the ticket or open the summary "
"sidebar tab of the ticket, depending on the configuration."
msgstr ""

#: ../extras/ai-features.rst:26
#: ../extras/ai-features.rst:33
msgid ""
"If there is a new summary, you can see a small pulsing indicator on the "
"summary sidebar tab. This indicator is only displayed if the changes were "
Expand All @@ -4624,37 +4634,37 @@ msgid ""
"banner and summary sidebar"
msgstr ""

#: ../extras/ai-features.rst:33
#: ../extras/ai-features.rst:40
msgid ""
"Depending on the configuration of your Zammad instance, the summary includes "
"the following sections:"
msgstr ""

#: ../extras/ai-features.rst:36
#: ../extras/ai-features.rst:43
msgid "Customer intent"
msgstr ""

#: ../extras/ai-features.rst:37
#: ../extras/ai-features.rst:44
msgid "Conversation summary"
msgstr ""

#: ../extras/ai-features.rst:38
#: ../extras/ai-features.rst:45
msgid "Open questions (optional)"
msgstr ""

#: ../extras/ai-features.rst:39
#: ../extras/ai-features.rst:46
msgid "Upcoming events (optional)"
msgstr ""

#: ../extras/ai-features.rst:40
#: ../extras/ai-features.rst:47
msgid "Customer sentiment (optional)"
msgstr ""

#: ../extras/ai-features.rst:43
#: ../extras/ai-features.rst:50
msgid "Writing Assistant Tools"
msgstr ""

#: ../extras/ai-features.rst:45
#: ../extras/ai-features.rst:52
msgid ""
"The AI-powered writing assistant tools are designed to simplify and enhance "
"your ticket response workflow while you create an article. To use such a "
Expand All @@ -4669,14 +4679,14 @@ msgid ""
"tools menu"
msgstr ""

#: ../extras/ai-features.rst:55
#: ../extras/ai-features.rst:62
msgid ""
"Zammad ships default writing assistant tools. The availability depends on "
"the configuration of your Zammad instance. You might even have additional "
"custom tools in case your admin added them."
msgstr ""

#: ../extras/ai-features.rst:59
#: ../extras/ai-features.rst:66
msgid ""
"**Expand draft into well-written section**: Uses your draft as a base and "
"tries to elaborate a proper text. It tries to add a structure and to enhance "
Expand All @@ -4685,25 +4695,25 @@ msgid ""
"bullet points) and let the AI write the answer."
msgstr ""

#: ../extras/ai-features.rst:64
#: ../extras/ai-features.rst:71
msgid ""
"**Fix spelling and grammar**: Proofreads your text and removes spelling and "
"grammar mistakes."
msgstr ""

#: ../extras/ai-features.rst:66
#: ../extras/ai-features.rst:73
msgid ""
"**Summarize section to about half its current size**: Shrinks your text "
"while keeping the message and the tone of the text."
msgstr ""

#: ../extras/ai-features.rst:68
#: ../extras/ai-features.rst:75
msgid ""
"**Rewrite complex section and make it easy to understand**: Removes "
"unnecessary parts and rewrites your text in a clear and understandable way."
msgstr ""

#: ../extras/ai-features.rst:71
#: ../extras/ai-features.rst:78
msgid ""
"After selecting a tool, Zammad shows a dialog where you can compare the "
"original text and the AI suggestion:"
Expand All @@ -4713,25 +4723,25 @@ msgstr ""
msgid "Screenshots shows AI suggestion dialog"
msgstr ""

#: ../extras/ai-features.rst:78
#: ../extras/ai-features.rst:85
msgid ""
"Click on the **Approve** button to accept the changes and to insert it in "
"the article. After accepting the suggestion, you can still edit the text in "
"the article editor."
msgstr ""

#: ../extras/ai-features.rst:83
#: ../extras/ai-features.rst:90
msgid ""
"Always double-check the response. Although the feature was carefully "
"developed, there may still be minor problems in individual cases due to the "
"nature of neural networks."
msgstr ""

#: ../extras/ai-features.rst:88
#: ../extras/ai-features.rst:95
msgid "AI Agents"
msgstr ""

#: ../extras/ai-features.rst:90
#: ../extras/ai-features.rst:97
msgid ""
"AI agents can be configured to work on certain types of routine tasks. In "
"general, this feature operates behind the scenes but if configured, you may "
Expand All @@ -4741,50 +4751,50 @@ msgid ""
"macros>` how to use it."
msgstr ""

#: ../extras/ai-features.rst:105
#: ../extras/ai-features.rst:112
msgid "Ticket history"
msgstr ""

#: ../extras/ai-features.rst:98
#: ../extras/ai-features.rst:105
msgid ""
"If an AI agent applied changes, you can see a ticket history entry telling "
"you the name of the AI agent. If you notice ongoing issues with what the AI "
"agent did, inform your Zammad admin."
msgstr ""

#: ../extras/ai-features.rst:102
#: ../extras/ai-features.rst:109
msgid "Example of a history entry of an AI agent:"
msgstr ""

#: ../extras/ai-features.rst:0
msgid "Screenshot shows AI agent ticket history entry"
msgstr ""

#: ../extras/ai-features.rst:116
#: ../extras/ai-features.rst:123
msgid "Simultaneous work detection"
msgstr ""

#: ../extras/ai-features.rst:108
#: ../extras/ai-features.rst:115
msgid ""
"AI agents which are currently working on a ticket are displayed like other "
"agents in the live user section in the bottom bar. This helps to avoid "
"duplicate work as well as losing unsaved changes. If you see an AI agent "
"avatar, wait for a moment or head over to another ticket."
msgstr ""

#: ../extras/ai-features.rst:113
#: ../extras/ai-features.rst:120
msgid "Avatar of AI agent:"
msgstr ""

#: ../extras/ai-features.rst:0
msgid "Screenshot shows avatar of an AI agent"
msgstr ""

#: ../extras/ai-features.rst:122
#: ../extras/ai-features.rst:129
msgid "Overview indicator"
msgstr ""

#: ../extras/ai-features.rst:119
#: ../extras/ai-features.rst:126
msgid ""
"A running AI agent is indicated in the status column in overviews. The "
"status circle changes to a blue/pink gradient circle:"
Expand Down
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