Strapi plugin (v4 and v5) that turns new entries in chosen content types, such as contact forms and feedback, into DeskCrew support tickets.
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Turn entries in your Strapi project into DeskCrew support tickets. Point the plugin at the content types your forms write to (a contact form, a feedback type, a support request) and every new entry lands in your DeskCrew inbox with the sender's name, email and message. Works with Strapi 4 and 5.
DeskCrew is an AI-powered helpdesk: a support widget for your site, AI answers grounded in your knowledge base, a human approval step before anything sends, and every conversation as a ticket. You need a free DeskCrew account: https://deskcrew.io/signup
npm install strapi-plugin-deskcrew
config/plugins.js (or .ts):
module.exports = ({ env }) => ({
deskcrew: {
enabled: true,
config: {
widgetKey: env('DESKCREW_WIDGET_KEY'), // pub_... from Dashboard → Install
siteUrl: 'https://www.example.com', // the site your widget runs on
ticketSources: [
{
uid: 'api::contact.contact',
fields: { name: 'name', email: 'email', message: 'message' },
},
],
},
},
})Restart Strapi. Each new entry in a listed content type becomes a ticket. Entries without an email or a message are skipped, and sending never blocks the create.
await strapi
.plugin('deskcrew')
.service('ticket')
.create({ name: 'Ada', email: 'ada@example.com', message: 'Help' })Returns true when DeskCrew accepted the ticket.
The widget itself lives in the site that renders your content, not in Strapi. Add one script tag there, or use the package for your frontend framework: https://deskcrew.io/integrations
Only the mapped name, email and message, with your public widget key, to https://deskcrew.io/api/widget/submit, using siteUrl as the request origin. Nothing else leaves your project. Terms: https://deskcrew.io/terms. Privacy: https://deskcrew.io/privacy.
MIT