sla-tracking

A Grafana your support team can actually use.

Internal IT task management system for teams and daily operations

An industry-oriented Online Complaint Management System built with Core Java, featuring secure authentication, role-based access control, complaint lifecycle management, SLA tracking, escalation, audit logging, file persistence, analytics, and JUnit testing.

A self-built Excel MIS project simulating real ops reporting — from messy raw data to a management-ready SLA dashboard.

End-to-end analytics solution using Excel and Power BI to transform Jira CSV data into interactive dashboards, highlighting SLA performance, ticket trends, and team workload insights.

Enterprise-grade complaint lifecycle platform with Java 17 backend, vanilla JS frontend, SLA tracking, audit logging, and GitHub Pages deployment

Multi-account IMAP IDLE support-desk automation — email → tickets → SLA tracking → Telegram alerts + PDF reports

ResolvAI: Enterprise AI-Powered Customer Support & SLA Automation Platform built with Next.js 14, Python ML (TF-IDF), Node.js, and Vercel. Features automated ticket classification, AI routing, SLA tracking, agent workload analytics, CSAT metrics, and an interactive AI Copilot Bot.

Enterprise Ticketing & Helpdesk System with PWA, SLA Tracking, and Gemini AI integration.

A zero-dependency Python CLI tool for managing IT help desk tickets. Features SLA tracking, auto-assignment, audit history, recurring tickets, email notifications, CSV export, web dashboard, and interactive terminal mode. Built entirely on the Python 3.9+ standard library.

Retail Facility Management Platform: A containerized work order and maintenance tracking system built with Next.js, Express, PostgreSQL, and MinIO. Features RBAC, and SLA monitoring.

Heliconia is a professional Helpdesk & Service Management platform built with React, designed for IT support teams to manage tickets, track SLAs, and streamline agent workflows.