AI-powered middleware for Combodo iTop that reduces ticket back-and-forth and helps engineers start working faster.
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Sep 7, 2026 - Python
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helpdesk-automation
Here are 9 public repositories matching this topic...
Universal AI WhatsApp Bot Helpdesk & Interactive Catalog powered by xshine-wa with RAG (Retrieval-Augmented Generation), Groq LLM, Pairing Code & Smart Cooldown.
nodejs javascript helpdesk whatsapp whatsapp-bot wabot rag whatsapp-automation wa-bot baileys wabot-ai rag-pipeline rag-chatbot helpdesk-automation wa-bot-api wabot-api interactive-catalog xshine xshine-baileys xshine-wa
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Aug 19, 2026 - JavaScript
Open-source AI customer support system. AI-first support, human-ready operations.
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Sep 14, 2026 - Go
Local LLM helpdesk agent for VFX infrastructure with n8n, FastAPI, safe tool calling, and reproducible evaluation
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Jul 26, 2026 - Python
OpsAI (Operational AI) is an intelligent IT support automation platform that uses AI to automatically categorize tickets, suggest solutions, and route requests to the right teams. Built with advanced NLP and machine learning technologies, it integrates with Jira, Slack, and Freshdesk to streamline operational workflows and improve response times.
nlp docker machine-learning grafana transformers prometheus slack-bot freshdesk lora peft fastapi huggingface sentence-transformers helpdesk-automation
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Aug 13, 2025 - Python
Production-ready RAG-grounded IT support agent: confidence-based escalation, 15-pattern injection detection, PII guardrails, Prometheus + Grafana observability. Azure OpenAI + AI Search.
python docker grafana prometheus rag fastapi azure-openai langchain azure-ai-search helpdesk-automation
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Jul 15, 2026 - Python
Simple, secure, reliable helpdesk. Self-hosted. Open source. Built with .NET.
csharp helpdesk dotnet dotnet-core helpdesk-ticketing blazor blazor-server helpdesk-tools mudblazor helpdesk-automation
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Sep 15, 2026 - C#
Customer operations automation for reservation-driven businesses: AI-assisted ticket triage, availability sync, support quality checks, and staff rostering. Single-tenant, self-hosted, .NET 10.
csharp dotnet postgresql domain-driven-design customer-support self-hosted clean-architecture entity-framework-core freshdesk bookings ticket-triage helpdesk-automation
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Jul 22, 2026 - C#
AI-powered ticket triage system built in n8n - Gemini classification, explicit category-to-team routing rules, and a fallback-model pattern for reliability.
customer-support airtable gmail-api workflow-automation n8n ticket-classification ai-automation llm prompt-engineering google-gemini ticket-triage helpdesk-automation
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Jul 26, 2026
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