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Guarantee a 14-day refund window for Direct purchases #30

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Merged
szamski merged 1 commit into from
Sep 5, 2026
Merged

Guarantee a 14-day refund window for Direct purchases #30

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2 changes: 1 addition & 1 deletion lib/direct/commerce-contract.ts
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Original file line number Diff line number Diff line change
Expand Up @@ -81,7 +81,7 @@ export const DIRECT_PRICING_FAQ_ITEMS = [
{
question: "What is your refund policy?",
answer:
"Direct refund requests are reviewed case by case. A refund and cancellation of automatic renewal are separate actions, so tell support which outcome you need.",
"You can cancel and get a full refund within 14 days of any Direct payment, without giving a reason. Later requests are reviewed case by case. A refund and cancellation of automatic renewal are separate actions, so tell support which outcome you need.",
},
{
question: "What happens after my subscription expires?",
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4 changes: 2 additions & 2 deletions lib/direct/support-content.ts
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@@ -1,8 +1,8 @@
export const DIRECT_SUPPORT_REFUND_TITLE = "Direct purchase refunds";
export const DIRECT_SUPPORT_REFUND_BODY =
"Direct refund requests are reviewed case by case. A refund and cancellation of automatic renewal are separate actions.";
"You can cancel and request a full refund within 14 days of any Direct payment, without giving a reason. Later requests are reviewed case by case. A refund and cancellation of automatic renewal are separate actions.";
export const DIRECT_SUPPORT_REFUND_FAQ =
"Choose “Paddle refund (direct purchase)” in the support form and use the email address from your Paddle receipt. Add the transaction ID and say whether you want a refund only or a refund plus cancellation of automatic renewal. Requests are reviewed case by case. Mac App Store purchases are refunded by Apple.";
"Choose “Paddle refund (direct purchase)” in the support form and use the email address from your Paddle receipt. Add the transaction ID and say whether you want a refund only or a refund plus cancellation of automatic renewal. Refunds requested within 14 days of a payment are granted without giving a reason; later requests are reviewed case by case. Mac App Store purchases are refunded by Apple.";

@chatgpt-codex-connector chatgpt-codex-connector Bot Sep 5, 2026

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P1 Badge Allow eligible refunds without a reason

When a customer follows this FAQ's instruction to use the support form, they still cannot request the promised refund without supplying a reason: SupportForm labels the refund details field “Why would you like a refund?”, marks it required with a 20-character minimum (components/organisms/SupportForm.tsx:321-331), and the server schema independently enforces that minimum (lib/support-request.ts:46-52). This makes the advertised no-reason policy impossible to use through the documented refund workflow, so the refund path should make that field optional and avoid asking why for eligible requests.

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export const HORA_INSTALLATION_FAQ =
"You can download the Direct edition from horacal.app and choose a plan in the app, install hora from the Mac App Store, or use it through Setapp. Direct includes a 7-day cardless trial before you choose Monthly or Annual.";
8 changes: 6 additions & 2 deletions scripts/verify-sanity-site.ts
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Expand Up @@ -369,7 +369,8 @@ function validatePricing(document: SiteDocument) {
expectCopy(publicCopy, "7-day", "pricingPage public copy");
expectCopy(publicCopy, "cardless", "pricingPage public copy");
expectCopy(publicCopy, "no new lifetime", "pricingPage public copy");
for (const forbidden of ["14-day", "14 day", "24-hour", "24 hour"]) {
expectCopy(publicCopy, "14 days", "pricingPage public copy");
for (const forbidden of ["24-hour", "24 hour"]) {
expect(!publicCopy.includes(forbidden), `pricingPage public copy must not promise ${forbidden}`);
}
}
Expand Down Expand Up @@ -604,13 +605,15 @@ function validateLegal(document: SiteDocument, kind: "privacy" | "terms" | "refu

if (kind === "refunds") {
const publicCopy = searchableText(document.body);
expectCopy(publicCopy, "within 14 days", "refundsPage.body");

@chatgpt-codex-connector chatgpt-codex-connector Bot Sep 5, 2026

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P2 Badge Align the manual Sanity manifest with the new policy

A release operator following the repository's manual Sanity instructions cannot satisfy this new requirement: docs/DirectSanityContentManifest.md:20-48 still directs them to remove every fixed 14-day promise and publish case-by-case-only pricing and refunds text. Applying that manifest now either removes the guarantee from production or makes sanity:verify:site fail, so the manifest needs to be updated alongside these guardrails.

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expectCopy(publicCopy, "without giving a reason", "refundsPage.body");
expectCopy(publicCopy, "reviewed case by case", "refundsPage.body");
expectCopy(
publicCopy,
"refund and cancellation of automatic renewal are separate actions",
"refundsPage.body",
);
for (const forbidden of ["14-day", "14 day", "24-hour", "24 hour"]) {
for (const forbidden of ["24-hour", "24 hour"]) {
expect(!publicCopy.includes(forbidden), `refundsPage.body must not promise ${forbidden}`);
}
}
Expand All @@ -635,6 +638,7 @@ function validateCodeOwnedDirectSupport() {
DIRECT_SUPPORT_REFUND_FAQ,
]);
expectCopy(publicCopy, "direct purchase refunds", "support Direct refund copy");
expectCopy(publicCopy, "within 14 days", "support Direct refund copy");
expectCopy(publicCopy, "reviewed case by case", "support Direct refund copy");
expectCopy(
publicCopy,
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4 changes: 3 additions & 1 deletion tests/direct-commerce-contract.test.ts
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Expand Up @@ -45,7 +45,9 @@ test("keeps Direct new-sale pricing in code while Sanity controls download visib
const publicCopy = JSON.stringify(DIRECT_PRICING_FAQ_ITEMS).toLowerCase();
assert.match(publicCopy, /7-day cardless trial/);
assert.match(publicCopy, /no new lifetime plan/);
assert.doesNotMatch(publicCopy, /14-day|14 day|24-hour|24 hour/);
assert.match(publicCopy, /within 14 days of any direct payment/);
assert.match(publicCopy, /reviewed case by case/);
assert.doesNotMatch(publicCopy, /24-hour|24 hour/);
assert.equal(
DIRECT_CHECKOUT_PRICE_NOTE,
"Choose a plan in the app. Final currency and applicable taxes are confirmed in checkout.",
Expand Down