I turn ambiguous customer workflows into systems that can be deployed, evaluated, and trusted. My work sits between customer discovery, solution architecture, implementation, and adoption—especially where AI agents need clear permissions, evidence, recovery paths, and measurable outcomes.
Based in Singapore and currently working on agentic customer-experience systems at Ada. Previously led more than 200 enterprise AI deployments across APAC.
LinkedIn · Singapore
| Project | Product and engineering evidence | Stack |
|---|---|---|
| Career Evidence Engine | Grounds tailored career claims in source evidence, exposes unsupported requirements, and enforces human review. | Python, pytest, DOCX |
| Agentic Travel Planner | Demonstrates grounded proposals, confirmation-bound writes, idempotency, exact receipts, and scoped undo. | React, TypeScript, Vitest |
| Customer Evidence Inbox | Captures screenshots and AI-assisted notes in a multi-user customer-context workflow. | React, PostgreSQL, OAuth, Cloudflare |
| PostureNudge | Shipped macOS product with privacy-first sensing, native system integration, tests, and downloadable releases. | SwiftUI, AppKit, Swift |
| Operations Dispatcher | Explores real-time operational state, persistence, recovery, map workflows, and property-based testing. | React, TypeScript, Leaflet |
| Constraint-Aware Agent Pipeline | Multi-stage research and response pipeline with rule validation, retries, fallbacks, and server-side model access. | TypeScript, Gemini, Cloudflare |
- Start with the customer workflow, constraints, risks, and measurable outcome.
- Turn ambiguous requirements into executable specifications and acceptance tests.
- Use coding agents to accelerate implementation, review, debugging, and documentation.
- Keep permissions, validation, confirmation, observability, and rollback in application code.
- Evaluate real failure modes: ambiguity, stale state, unsafe actions, retries, and recovery.
- Own the product judgment, architecture, security decisions, and final review.
Agentic workflows · enterprise AI deployment · technical customer success · solution architecture · integrations · REST APIs · OAuth and SSO · evaluation and reliability · TypeScript · Python · Swift · PostgreSQL · Cloudflare