I am a Technical Support Engineer focused on technical troubleshooting, developer support, documentation, support automation, and customer issue analysis. I enjoy working at the intersection of customer-facing support, internal tooling, data analysis, and clear technical communication.
My background includes escalated case investigation, support operations, runbook maintenance, workflow improvement, and AI-assisted reporting. I use tools like Python, JavaScript, SQL, Excel, and AI platforms to help support teams identify patterns, improve documentation, and resolve complex issues more efficiently.
- Technical Support Engineer with experience in escalations, support operations, and technical documentation
- Strong focus on root-cause analysis, customer issue investigation, and process improvement
- Experienced with support platforms, ticketing workflows, runbooks, and internal knowledge sharing
- Daily user of AI tools for research, reporting, documentation, and operational workflows
- Background in JavaScript, Python, SQL, Excel, APIs, blockchain support, and customer-facing technical support
- Fun fact: Top 10 score worldwide on Galaga
Some projects below are documentation-only summaries of internal tools. Source code, customer data, screenshots, logs, and implementation details are not public.
| Project | Focus | Description |
|---|---|---|
| Boots Console Logs Explorer | Log Analysis / Support Triage | Documentation-only summary of an internal console log analysis workflow for parsing, organizing, and triaging browser and app logs during support investigations. |
| iBuddy | Support Analytics / Reporting | Support analytics workflow that extracts, organizes, and analyzes support conversations to identify trends, recurring issues, and operational insights. |
| StarScoop | Review Triage / Data Cleanup | Tool that cleans, deduplicates, categorizes, and summarizes app review feedback by platform, language, severity, and issue pattern. |
| Support Runbook Template | Documentation / Knowledge Base | Reusable technical support runbook template for documenting symptoms, investigation steps, escalation paths, resolution notes, and follow-up actions. |
| LogSentinel | Monitoring / Investigation | Lightweight log monitoring concept for identifying suspicious or unusual activity patterns and supporting faster investigation. |
| PhishLens | Security Support / URL Triage | URL triage concept that evaluates suspicious links and produces explainable risk signals for security-focused support workflows. |
- Technical troubleshooting
- Escalated case investigation
- Ticket triage and issue routing
- Root-cause analysis
- Support documentation and runbooks
- Knowledge base workflows
- Customer-facing technical communication
- Support analytics and reporting
- Workflow automation and process improvement
I am currently focused on roles and projects that combine:
- Technical Support Engineering
- Developer Support
- Customer Success Engineering
- Support Operations
- AI-assisted documentation and reporting
- Internal tooling and workflow automation
- Data cleaning, trend analysis, and operational insights
- B.S. Computer Science
- Associate of Science
- Full Stack Developer Certificate
- Blockchain Developer Certificate
- Certified Blockchain Engineer
I am focused on helping teams resolve complex technical issues faster through better troubleshooting workflows, clearer documentation, smarter support tooling, and practical use of AI-assisted analysis. My strongest areas are support engineering, customer-facing technical communication, technical documentation, reporting workflows, and support automation.
