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28 changes: 28 additions & 0 deletions design/features/copy-of-form-fillers-answers/README.md
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# Let people get a copy of their answers by email
## Contents

- [What](#what)
- [Why](#why)

___

## What
Until now, form fillers could choose to get an email confirming that their form had been submitted. They could not request a copy of their answers, even though they might want or need this.

For example, there are forms where users are required to get a copy of their answers as part of the application process - such as when someone needs to forward their responses on to another organisation. Having a copy of their answers also allows form fillers to refer back to what they’ve submitted for future use.

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It's debatable whether we're supporting cases where the user is required to get a copy of their answers. We can probably get away without the paragraph so maybe omit it?


This new feature lets people request a copy of their answers, which will be included in the optional confirmation email.

In order to make this more secure, form fillers who want a copy of their answers will be asked to first sign into their GOV⁠.⁠UK One Login, or create a new one. We want them to use the email address linked to their GOV.UK One Login to help make sure that answers are not sent to the wrong email address.

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Suggest something like - "To make sure answers go to right place, we use GOV.UK One Login to authenticate the form filler's email address. Users can either use their existing GOV.UK One Login, or create a new one."


Form creators will be able to choose whether or not to enable this feature.

## Why
We were aware that form fillers not being able to receive a copy of their answers could be a potential blocker for some forms and processes.
A number of organisations, including Companies House and the Insolvency Service, told us that they were interested in this feature and wanted their users to have this option.

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Do we need to name the organisations? Not that it's sensitive info, but probably best not to use names without checking.


We’d previously considered asking form fillers if they wanted a copy of their answers at the point they chose whether to request a confirmation email. But it became clear that there were data security issues with this - for example, people could enter the wrong email address.

We decided that this feature would therefore need to wait until we’d found a more secure way to send users a copy of their answers.

The decision to use GOV.UK One Login allowed us to implement this feature. It also supports GDS strategy to integrate GOV.UK Forms with GOV.UK One Login.
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This folder contains screenshots for the copy of a form filler's answers feature
365 changes: 365 additions & 0 deletions design/features/copy-of-form-fillers-answers/version1.md

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