Add request type step to support form#1237
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Replace the separate help and question pages with a two-step flow: users in government service teams first select what their request is about, then complete a form tailored to that request type. This captures more specific support requests and tags Zendesk tickets with the request type. The old support page URLs redirect to their closest equivalent in the new flow.
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Replace the separate help and question pages with a two-step flow: users in government service teams first select what their request is about, then complete a form tailored to that request type. This captures more specific support requests and tags Zendesk tickets with the request type.
The old support page URLs redirect to their closest equivalent in the new flow.