Roadmap

Version 3.5 - Winter'13 "Dreamforce version"

• allow using the custom Case list view - currently used as a left side bar component in the case detail view - as a pinned list view
• add a sample ERC app to the package
• Add a case custom field for storing the previous queue and a button to send the case back to the queue
• Keyboard shortcuts
• small UI fixes in the case list view
• increase the use of the global event framework to simplify some part of the code
• code cleanup / refactoring

Version 4 - No ETA

• Get rid of the need to use Case View override, by transforming the ERC Publisher into a Case Feed custom publisher
• use the new Article Type field on KnowledgeArticle(Version) to simplify some part of the code
• Leverage the streaming API to update the queues
• [Ideas?]