Hi, I'm Abdul Mateen 👋

AI Automation & Agentic Engineer · n8n · LangChain · OpenAI

🤖 About Me

Full-stack engineer turned AI Automation & Agentic Engineer, 6 years shipping production software. I build end-to-end AI automations and agent workflows, the kind where a human makes the judgment calls and the machine handles everything else.

⚙️ AI automation & agents — n8n, LangChain, LangGraph, RAG pipelines, multi-agent systems
🏭 Production systems, not demos — built and shipped automations real teams use daily
📱 6 years full-stack background (React Native, Node.js, MERN) before moving into AI automation
🌍 Creator of TorkhowGPT-v2 — the first LLM for the Khowar language
🎯 Open to freelance automation projects and remote roles

🏭 Production Work

AI Customer Support Automation (E-commerce)

End-to-end support system connecting HelpScout, Shopify, Cin7, and ShipStation into one automated pipeline. Classifies tickets, routes VIPs, filters spam by intent, pulls live order data from three systems at once, and drafts brand-matched replies for human review.

Cut manual support work by up to ~90% on routine tickets
Draft replies ready in ~30 seconds, zero tickets silently dropped
Fail-closed design: never states unverified pricing, tracking, or ingredient info

n8n OpenAI HelpScout Shopify Cin7 ShipStation Airtable

Retail-Enablement CRM Automation (Monday + n8n)

Architecture and technical scoping for a two-sided marketplace connecting local brands with retail brokers. Automated the full deal lifecycle, application, lead scoring, broker matching, sample coordination, contract generation, review reminders, down to two human decision points.