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[SSL] document Enterprise opt-out process for backup certificates #33225

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[SSL] document Enterprise opt-out process for backup certificates #33225

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1fb7d8a
[SSL] document Enterprise opt-out process for backup certificates
ngayerie Sep 4, 2026
508ebd4
[SSL] tighten opt-out wording per review feedback
ngayerie Sep 5, 2026
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12 changes: 8 additions & 4 deletions src/content/docs/ssl/edge-certificates/backup-certificates.mdx
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Expand Up @@ -19,7 +19,11 @@ For additional details, refer to the [introductory blog post](https://blog.cloud

## Availability

| | Free | Pro | Business | Enterprise |
| - | - | - | - | - |
| Availability | Yes | Yes | Yes | Yes |
| Can opt out? | No | No | No | Yes |
| | Free | Pro | Business | Enterprise |
| ------------ | ---- | --- | -------- | ---------- |
| Availability | Yes | Yes | Yes | Yes |
| Can opt out? | No | No | No | Yes |

## Opt out

@baubuchon-cf baubuchon-cf Sep 4, 2026

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This addition makes sense. I do think we should tighten the wording a bit. “Contact Cloudflare Support” feels broader than what we probably mean here, especially since the linked Support page is generic and says Support cannot make configuration or account changes on a customer’s behalf. If the intended path is to open a support case to request opt-out, I’d suggest saying that directly. For example: “Enterprise customers can request backup certificate opt-out by opening a support case.” We could also add a short note that opting out removes backup-certificate redundancy.

@ngayerie ngayerie Sep 5, 2026

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[AI] Good point — I've tightened the wording to say "request to opt out by opening a support case" and added a note that opting out removes backup-certificate redundancy. Updated in commit 508ebd4.


Enterprise customers can request to opt out of backup certificates by opening a support case. Opting out removes the backup-certificate redundancy for your domain.