I run customer-facing technical orgs and ship the tools they run on. Support · SE · CS · TAM · FDE. Day job: Sentry. Before: RapidAPI, Netomi, PubNub, Zendesk.
Start here: The Support Machine — the book + AI skill · Agent Switchboard — weekly agent catalog · Suspect Memories — debug what your agent learned
Customer success — The Support Machine · CALL-E · fcli · Sentry Playground · barnirhired
How I build — Agent Switchboard · Greenroom · Ground Truth
Hackathons — Suspect Memories · Flux · CALL-E · Conflict: 2027 🔒
Brain games — Odometer 🔒 · Conflict: 2027 🔒 · Prime Suspects
Take care of yourself — NowPath · Vessel
CS education — Ada Revival · Ada Quest · Logo
🔒 = live and playable, source private.



