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Full detail: Where this data comes from
Groove is a customer support helpdesk and shared inbox platform for small and midsize businesses that consolidates email, live chat, social, and knowledge base content into a single agent workspace with automations, collision detection, reporting, and SLAs. Groove also provides customer- facing knowledge bases and self-service portals. Developers can integrate via the v2 GraphQL API or the legacy v1 REST API, both authenticated with an API key obtained from account settings.
APIs.json: https://raw.githubusercontent.com/api-evangelist/groove/refs/heads/main/apis.yml
- Type: Index
- Customer Support
- Helpdesk
- Shared Inbox
- Knowledge Base
- Conversations
- Live Chat
- Created: 2026-05-11
- Modified: 2026-05-30
GraphQL API exposing conversations, messages, agents, contacts, mailboxes, tags, and knowledge base data through a single endpoint. Authentication uses a Bearer API key retrieved from Groove account settings. The GraphQL API is the actively developed replacement for the legacy v1 REST API.
- Human URL: https://developer.groovehq.com
- Base URL:
https://api.groovehq.com/graphql
- GraphQL
- Conversations
- Messages
- Contacts
- Agents
- Knowledge Base
- Documentation
- Git Hub Documentation
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Legacy REST API for managing customers, conversations, messages, mailboxes, agents, tags, and webhooks in Groove. Authentication uses a Bearer API key. The REST API is no longer actively developed; new integrations should target the GraphQL API.
- Human URL: https://doc.groovehq.com
- Base URL:
https://api.groovehq.com/v1
- Customer Support
- Conversations
- Customers
- Mailboxes
- Webhooks
Groove's webhook surface delivered through the legacy REST API webhook subscription endpoint. Customers register destination URLs and event types via POST /v1/webhooks; Groove then POSTs JSON payloads for the fourteen documented events covering tickets, customers, agents, and messages.
- Human URL: https://doc.groovehq.com/webhooks
- Base URL:
https://api.groovehq.com/v1/webhooks
- Webhooks
- Events
- Tickets
- Messages
- Customers
- Agents
- Documentation
- AsyncAPI — AsyncAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
FN: Kin Lane Email: kin@apievangelist.com