feat: Add lifecycle event tracking to live chat schema#2056
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naveenpatil1 wants to merge 1 commit intoadobe:masterfrom
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feat: Add lifecycle event tracking to live chat schema#2056naveenpatil1 wants to merge 1 commit intoadobe:masterfrom
naveenpatil1 wants to merge 1 commit intoadobe:masterfrom
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anandphatak
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Oct 29, 2025
...nts/fieldgroups/experience-event/events/engaged-with-representative-in-concierge.schema.json
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- Added sessionID field to link multiple events per session - Enhanced status field with enum values (INITIATED, ACCEPTED, COMPLETED, MISSED) - Added timestamp fields: initiatedAt, acceptedAt, completedAt - Added notifiedAgents array for agent attribution - Added completedBy enum to track who ended the session - Added transcriptURL for external transcript storage Enables agent performance analytics as per BRANDCON-1420 Fixes adobe#2055
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@anandphatak We reviewed this internally and there was some misunderstanding. The schema for this event was initially pushed but no data was ever generated. I hope the change in status from string to enum should not be an issue as the data generated will always conform the the new format. Request you to review once. |
anandphatak
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Based on the comment in the PR that there is no existing data ingested against this field group, I am approving this PR.
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Enables agent performance analytics as per BRANDCON-1420
Fixes #2055
Please link to the issue # #2055