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adding clarity to final invoices that they include usage and current … #3113

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ebeb60d
adding clarity to final invoices that they include usage and current …
mclark-ably Jan 16, 2026
fc65d77
Updated support section of Pro package to mention Pro instead of Stan…
mclark-ably Jan 16, 2026
a67147d
updated pro support SLA to 4 hours to match what is on pricing page h…
mclark-ably Jan 16, 2026
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2 changes: 1 addition & 1 deletion src/pages/docs/platform/pricing/free.mdx
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Expand Up @@ -58,7 +58,7 @@ To downgrade your account to a Free package:
2. Log in to your [account](https://ably.com/login) and select **Billing** from the **Account** menu.
3. Click the **Downgrade** button.

If you downgrade to the [Free package](/docs/platform/pricing/free), you will remain on your previous package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full package fee for the previous month.
If you downgrade to the [Free package](/docs/platform/pricing/free), you will remain on your previous package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full package fee and any usage for the previous month.

## Close your account <a id="close"/>

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6 changes: 3 additions & 3 deletions src/pages/docs/platform/pricing/pro.mdx
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Expand Up @@ -33,7 +33,7 @@ The Pro package has a monthly fee of $399, plus your usage. You are always bille

## Support <a id="support"/>

Standard package support includes access to Ably support via email with a Service Level Agreement (SLA) of less than 1 business day for general guidance and less than 2 business hours for system impediments or system down.
Pro package support includes access to Ably support via email with a Service Level Agreement (SLA) of less than 1 business day for general guidance and less than 4 business hours for system impediments or system down.

## Upgrade from Free to Pro <a id="free-pro"/>

Expand Down Expand Up @@ -69,9 +69,9 @@ To downgrade your account from a Pro package:
2. Log in to your [account](https://ably.com/login) and select **Billing** from the **Account** menu.
3. Click the **Downgrade** button.

If you downgrade to the [Free package](/docs/platform/pricing/free), you will remain on the Pro package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full package fee for the previous month.
If you downgrade to the [Free package](/docs/platform/pricing/free), you will remain on the Pro package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full Pro package fee and any usage for the previous month.

If you downgrade to the [Standard package](/docs/platform/pricing/standard), you will remain on the Pro package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full package fee for the previous month.
If you downgrade to the [Standard package](/docs/platform/pricing/standard), you will remain on the Pro package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full Pro package fee and any usage for the previous month.

## Close your account <a id="close"/>

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2 changes: 1 addition & 1 deletion src/pages/docs/platform/pricing/standard.mdx
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Original file line number Diff line number Diff line change
Expand Up @@ -69,7 +69,7 @@ To downgrade your account from a Standard package to Free:
2. Log in to your [account](https://ably.com/login) and select **Billing** from the **Account** menu.
3. Click the **Downgrade** button.

If you downgrade to the [Free package](/docs/platform/pricing/free), you will remain on the Standard package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full package fee for the previous month.
If you downgrade to the [Free package](/docs/platform/pricing/free), you will remain on the Standard package with its limits and benefits until the end of your billing cycle (on the 1st of the month). At the start of the following month, you will receive a final invoice that includes the full Standard package fee and any usage for the previous month.

## Close your account <a id="close"/>

Expand Down