I'm a ServiceNow Architect with over 10 years of experience specializing in scaling enterprise platforms, designing robust architectures, and breaking down complex business problems into elegant, automated solutions.

Recently, my primary focus has been pioneering the integration of Custom AI Agents directly within ServiceNow. I build at the cutting edge of Enterprise Service Management and LLM orchestration, enabling AI to autonomously interact with standard ServiceNow SDKs, retrieve critical context, and execute multi-step workflows. Whether it's architecting a massive CMDB ecosystem or deploying a highly capable, intent-driven AI agent into an ITSM/HRSD environment, I am driven by building thoughtful systems that actually work in production.

I rarely do things the easy way when I can build a tool for it. Here is what I've been building into my arsenal recently, heavily focused on blending AI capabilities with enterprise scaling:

• 🤖 Custom AI Agent Architectures in ServiceNow: Designed and deployed bespoke, context-aware AI agents integrated within the ServiceNow ecosystem. These agents leverage tool-based orchestration and scoped SDK capabilities to autonomously triage, query, and resolve complex workflows.
• 🛠️ ServiceNow Agent Skills Suite: Engineered and distributed agentskills.io compliant AI skills. These modular tools empower intelligent agents to natively and securely interact with ServiceNow instances, executing exact platform operations.
• 📋 Passport Submission Portal: Developed SDK-based, component-driven ServiceNow portals combining modern UX trends (glassmorphism/custom themes) with robust AngularJS controllers for seamless enterprise deployment.
• 🎨 Collaborative Whiteboard Engine: Built a customized real-time rendering engine implementing CRDTs for synchronization, infinite panning, and live object manipulation—demonstrating advanced, real-time UI/UX state management.
• 🧠 Shodh Memory System: Engineered persistent, knowledge-driven environments leveraging local context servers designed specifically for advanced AI memory management.

(Specialties: Custom AI Agents, ITSM, HRSD, IRM, Discovery, Custom Apps & SDK)

"I enjoy breaking down complex enterprise problems into structured, actionable components—and iterating until they’re simple, reliable, and scalable."