🛡️ Online Complaint Management System

A Modern Java Swing Desktop Application for Complaint Registration, Tracking, and Administration

---

A feature-rich Online Complaint Management System developed using Java Swing, providing a complete desktop solution for complaint registration, complaint tracking, user management, feedback collection, and administrative monitoring through an intuitive graphical interface.

---

✨ Features

👤 User Module

• User Registration
• Secure Login
• User Dashboard
• Register Complaints
• Track Complaint Status
• View Complaint History
• Complaint Details
• Submit Feedback

---

👨‍💼 Admin Module

• Admin Login
• Admin Dashboard
• View All Complaints
• Manage Complaints
• Update Complaint Status
• Manage Users
• Generate Reports
• Complaint Analytics

---

🛠 Tech Stack

Technology	Purpose
Java	Core Programming Language
Java Swing	Desktop GUI
Java Serialization	Local Data Storage
OOP	Application Design
Collections Framework	Data Management
File Handling	Persistent Storage

---

📂 Project Structure

Online-Complaint-Management-System-Java-GUI
│
├── screenshots/
├── docs/
├── src/
│   ├── enums/
│   ├── gui/
│   ├── model/
│   ├── repository/
│   ├── service/
│   └── utils/
│
├── data/
├── README.md
├── LICENSE
└── .gitignore

---

🏗 System Architecture

---

📸 Application Screenshots

🔐 Login Page

---

📝 User Registration

---

🏠 User Dashboard

---

📄 Register Complaint

---

✅ Complaint Submitted

---

📋 My Complaints

---

🔑 Admin Login

---

📊 Admin Dashboard

---

📂 Manage Complaints

---

🔄 Update Complaint Status

---

✔ Complaint Resolved

---

👥 Manage Users

---

📑 Complaint Details

---

🚀 Getting Started

Clone Repository

git clone https://github.com/VaishnavaDevi-R/Online-Complaint-Management-System-Java-GUI.git

---

Open Project

Open the project in

• VS Code
• IntelliJ IDEA
• Eclipse

---

Compile

javac Main.java

---

Run

java Main

---

📁 Data Storage

The application stores data locally using Java Serialization.

data/
│
├── users.dat
├── complaints.dat
└── feedback.dat

---

📚 Documentation

Detailed documentation is available inside the docs folder.

• Project Report
• Installation Guide
• User Manual
• System Architecture
• Database Design
• Testing Report
• Software Requirements
• Future Enhancements
• Project Workflow

---

🎯 Future Enhancements

• Email Notifications
• OTP Authentication
• SMS Alerts
• Cloud Database Integration
• Mobile Application
• Dashboard Analytics
• AI-based Complaint Categorization
• PDF Report Export
• Excel Export
• Multi-language Support

---

🤝 Contributing

Contributions, suggestions, and improvements are always welcome.

1. Fork the repository
2. Create a feature branch
3. Commit your changes
4. Push the branch
5. Open a Pull Request

---

👩‍💻 Developer

Vaishnava Devi R

🔗 LinkedIn: https://www.linkedin.com/in/vaishnava-devi-141142321/

💻 GitHub: https://github.com/VaishnavaDevi-R

📷 Instagram: https://www.instagram.com/_vaishforge_/

---

⭐ Support

If you found this project helpful, consider giving it a ⭐ on GitHub.

It motivates me to build and share more open-source projects!

---

📜 License

This project is licensed under the MIT License.

See the LICENSE file for more details.