feat(tickets): allow reopening closed tickets

config/config.example.ts

@@ -40,6 +40,7 @@ export default defineConfig("0.0.1", {
 			ticketClaim: true,
 			ticketUnclaim: true,
 			ticketClose: true,
+			ticketReopen: true,
 			ticketDelete: true,
 			userAdded: true,
 			userRemoved: true,

i18n/en/index.ts

@@ -39,6 +39,9 @@ const en: BaseTranslation = {
 		close: {
 			description: "Close the current ticket"
 		},
+		reopen: {
+			description: "Reopen the current ticket"
+		},
 		cleardm: {
 			description: "Clear the bot's ticket history from your DMs",
 			starting: "Clearing your ticket DM history...",
@@ -118,6 +121,7 @@ const en: BaseTranslation = {
 		},
 		actions: {
 			close_ticket: "Close Ticket",
+			reopen_ticket: "Reopen Ticket",
 			claim_ticket: "Claim Ticket",
 			unclaim_ticket: "Unclaim Ticket",
 			delete_ticket: "Delete Ticket"
@@ -148,6 +152,12 @@ const en: BaseTranslation = {
 			only_closed_delete: "Only closed tickets can be deleted from this button.",
 			only_staff_delete: "Only staff can delete this ticket."
 		},
+		reopen: {
+			not_ticket: "This channel is not a ticket.",
+			only_closed: "Only closed tickets can be reopened.",
+			only_staff: "Only staff can reopen this ticket.",
+			success: "Ticket reopened. Participant access and ticket actions have been restored."
+		},
 		transcript: {
 			collecting_messages: "Collecting ticket messages...",
 			creating: "Creating transcript...",
@@ -267,6 +277,12 @@ const en: BaseTranslation = {
 				details:
 					"**Ticket**: #{ticketId:string} - {ticketTypeName:string}\n**Opened By**: {createdByMention:string}\n**Claim Status**: {claimStatus:string}\n**Open Age**: {ticketAge:string}\n**Reason**: {reason:string}\n**Transcript**: {transcriptStatus:string}"
 			},
+			ticket_reopened: {
+				title: "## Ticket Reopened",
+				action: "{actorMention:string} reopened {ticketChannelMention:string}.",
+				details:
+					"**Ticket**: #{ticketId:string} - {ticketTypeName:string}\n**Opened By**: {createdByMention:string}\n**Claim Status**: {claimStatus:string}\n**Ticket Age**: {ticketAge:string}"
+			},
 			ticket_deleted: {
 				title: "## Ticket Deleted",
 				action: "{actorMention:string} deleted {ticketChannelMention:string}.",

i18n/fr/index.ts

@@ -39,6 +39,9 @@ const fr: Translation = {
 		close: {
 			description: "Fermer le ticket actuel"
 		},
+		reopen: {
+			description: "Rouvrir le ticket actuel"
+		},
 		cleardm: {
 			description: "Effacer l'historique des tickets du bot dans vos MP",
 			starting: "Suppression de votre historique de tickets en MP...",
@@ -118,6 +121,7 @@ const fr: Translation = {
 		},
 		actions: {
 			close_ticket: "Fermer le ticket",
+			reopen_ticket: "Rouvrir le ticket",
 			claim_ticket: "Prendre en charge",
 			unclaim_ticket: "Libérer le ticket",
 			delete_ticket: "Supprimer le ticket"
@@ -148,6 +152,12 @@ const fr: Translation = {
 			only_closed_delete: "Seuls les tickets fermés peuvent être supprimés depuis ce bouton.",
 			only_staff_delete: "Seul le staff peut supprimer ce ticket."
 		},
+		reopen: {
+			not_ticket: "Ce salon n'est pas un ticket.",
+			only_closed: "Seuls les tickets fermés peuvent être rouverts.",
+			only_staff: "Seul le staff peut rouvrir ce ticket.",
+			success: "Ticket rouvert. Les accès des participants et les actions du ticket ont été restaurés."
+		},
 		transcript: {
 			collecting_messages: "Collecte des messages du ticket...",
 			creating: "Création de la transcription...",
@@ -265,6 +275,12 @@ const fr: Translation = {
 				details:
 					"**Ticket** : #{ticketId} - {ticketTypeName}\n**Ouvert par** : {createdByMention}\n**Statut de prise en charge** : {claimStatus}\n**Ancienneté** : {ticketAge}\n**Raison** : {reason}\n**Transcription** : {transcriptStatus}"
 			},
+			ticket_reopened: {
+				title: "## Ticket rouvert",
+				action: "{actorMention} a rouvert {ticketChannelMention}.",
+				details:
+					"**Ticket** : #{ticketId} - {ticketTypeName}\n**Ouvert par** : {createdByMention}\n**Statut de prise en charge** : {claimStatus}\n**Ancienneté** : {ticketAge}"
+			},
 			ticket_deleted: {
 				title: "## Ticket supprimé",
 				action: "{actorMention} a supprimé {ticketChannelMention}.",

i18n/i18n-types.ts

@@ -5,7 +5,7 @@ import type { BaseTranslation as BaseTranslationType, LocalizedString, RequiredP
 export type BaseTranslation = BaseTranslationType;
 export type BaseLocale = "en";
 
-export type Locales = "en" | "fr";
+export type Locales = "fr" | "en";
 
 export type Translation = RootTranslation;
 
@@ -118,6 +118,12 @@ type RootTranslation = {
 			 */
 			description: string;
 		};
+		reopen: {
+			/**
+			 * R​e​o​p​e​n​ ​t​h​e​ ​c​u​r​r​e​n​t​ ​t​i​c​k​e​t
+			 */
+			description: string;
+		};
 		cleardm: {
 			/**
 			 * C​l​e​a​r​ ​t​h​e​ ​b​o​t​'​s​ ​t​i​c​k​e​t​ ​h​i​s​t​o​r​y​ ​f​r​o​m​ ​y​o​u​r​ ​D​M​s
@@ -340,6 +346,10 @@ type RootTranslation = {
 			 * C​l​o​s​e​ ​T​i​c​k​e​t
 			 */
 			close_ticket: string;
+			/**
+			 * R​e​o​p​e​n​ ​T​i​c​k​e​t
+			 */
+			reopen_ticket: string;
 			/**
 			 * C​l​a​i​m​ ​T​i​c​k​e​t
 			 */
@@ -439,6 +449,24 @@ type RootTranslation = {
 			 */
 			only_staff_delete: string;
 		};
+		reopen: {
+			/**
+			 * T​h​i​s​ ​c​h​a​n​n​e​l​ ​i​s​ ​n​o​t​ ​a​ ​t​i​c​k​e​t​.
+			 */
+			not_ticket: string;
+			/**
+			 * O​n​l​y​ ​c​l​o​s​e​d​ ​t​i​c​k​e​t​s​ ​c​a​n​ ​b​e​ ​r​e​o​p​e​n​e​d​.
+			 */
+			only_closed: string;
+			/**
+			 * O​n​l​y​ ​s​t​a​f​f​ ​c​a​n​ ​r​e​o​p​e​n​ ​t​h​i​s​ ​t​i​c​k​e​t​.
+			 */
+			only_staff: string;
+			/**
+			 * T​i​c​k​e​t​ ​r​e​o​p​e​n​e​d​.​ ​P​a​r​t​i​c​i​p​a​n​t​ ​a​c​c​e​s​s​ ​a​n​d​ ​t​i​c​k​e​t​ ​a​c​t​i​o​n​s​ ​h​a​v​e​ ​b​e​e​n​ ​r​e​s​t​o​r​e​d​.
+			 */
+			success: string;
+		};
 		transcript: {
 			/**
 			 * C​o​l​l​e​c​t​i​n​g​ ​t​i​c​k​e​t​ ​m​e​s​s​a​g​e​s​.​.​.
@@ -872,6 +900,30 @@ type RootTranslation = {
 					"claimStatus" | "createdByMention" | "reason" | "ticketAge" | "ticketId" | "ticketTypeName" | "transcriptStatus"
 				>;
 			};
+			ticket_reopened: {
+				/**
+				 * #​#​ ​T​i​c​k​e​t​ ​R​e​o​p​e​n​e​d
+				 */
+				title: string;
+				/**
+				 * {​a​c​t​o​r​M​e​n​t​i​o​n​}​ ​r​e​o​p​e​n​e​d​ ​{​t​i​c​k​e​t​C​h​a​n​n​e​l​M​e​n​t​i​o​n​}​.
+				 * @param {string} actorMention
+				 * @param {string} ticketChannelMention
+				 */
+				action: RequiredParams<"actorMention" | "ticketChannelMention">;
+				/**
+				 * *​*​T​i​c​k​e​t​*​*​:​ ​#​{​t​i​c​k​e​t​I​d​}​ ​-​ ​{​t​i​c​k​e​t​T​y​p​e​N​a​m​e​}​
+			​*​*​O​p​e​n​e​d​ ​B​y​*​*​:​ ​{​c​r​e​a​t​e​d​B​y​M​e​n​t​i​o​n​}​
+			​*​*​C​l​a​i​m​ ​S​t​a​t​u​s​*​*​:​ ​{​c​l​a​i​m​S​t​a​t​u​s​}​
+			​*​*​T​i​c​k​e​t​ ​A​g​e​*​*​:​ ​{​t​i​c​k​e​t​A​g​e​}
+				 * @param {string} claimStatus
+				 * @param {string} createdByMention
+				 * @param {string} ticketAge
+				 * @param {string} ticketId
+				 * @param {string} ticketTypeName
+				 */
+				details: RequiredParams<"claimStatus" | "createdByMention" | "ticketAge" | "ticketId" | "ticketTypeName">;
+			};
 			ticket_deleted: {
 				/**
 				 * #​#​ ​T​i​c​k​e​t​ ​D​e​l​e​t​e​d
@@ -1074,6 +1126,12 @@ export type TranslationFunctions = {
 			 */
 			description: () => LocalizedString;
 		};
+		reopen: {
+			/**
+			 * Reopen the current ticket
+			 */
+			description: () => LocalizedString;
+		};
 		cleardm: {
 			/**
 			 * Clear the bot's ticket history from your DMs
@@ -1285,6 +1343,10 @@ export type TranslationFunctions = {
 			 * Close Ticket
 			 */
 			close_ticket: () => LocalizedString;
+			/**
+			 * Reopen Ticket
+			 */
+			reopen_ticket: () => LocalizedString;
 			/**
 			 * Claim Ticket
 			 */
@@ -1384,6 +1446,24 @@ export type TranslationFunctions = {
 			 */
 			only_staff_delete: () => LocalizedString;
 		};
+		reopen: {
+			/**
+			 * This channel is not a ticket.
+			 */
+			not_ticket: () => LocalizedString;
+			/**
+			 * Only closed tickets can be reopened.
+			 */
+			only_closed: () => LocalizedString;
+			/**
+			 * Only staff can reopen this ticket.
+			 */
+			only_staff: () => LocalizedString;
+			/**
+			 * Ticket reopened. Participant access and ticket actions have been restored.
+			 */
+			success: () => LocalizedString;
+		};
 		transcript: {
 			/**
 			 * Collecting ticket messages...
@@ -1763,6 +1843,29 @@ export type TranslationFunctions = {
 					transcriptStatus: string;
 				}) => LocalizedString;
 			};
+			ticket_reopened: {
+				/**
+				 * ## Ticket Reopened
+				 */
+				title: () => LocalizedString;
+				/**
+				 * {actorMention} reopened {ticketChannelMention}.
+				 */
+				action: (arg: { actorMention: string; ticketChannelMention: string }) => LocalizedString;
+				/**
+				 * **Ticket**: #{ticketId} - {ticketTypeName}
+				 **Opened By**: {createdByMention}
+				 **Claim Status**: {claimStatus}
+				 **Ticket Age**: {ticketAge}
+				 */
+				details: (arg: {
+					claimStatus: string;
+					createdByMention: string;
+					ticketAge: string;
+					ticketId: string;
+					ticketTypeName: string;
+				}) => LocalizedString;
+			};
 			ticket_deleted: {
 				/**
 				 * ## Ticket Deleted

messages/logs/ticket-reopened.ts

@@ -0,0 +1,63 @@
+/*
+Ticket-Bot is licensed under the GNU Affero General Public License,
+version 3 only ("AGPL-3.0-only"). See LICENSE.md for the full license text.
+
+Additional Term under GNU AGPL v3, Section 7(b):
+
+You are required to preserve and display, in a location clearly visible
+to end users interacting with the bot (such as bot embeds, the bot's
+"Bio" Discord profile, status, or equivalent), a notice that the
+software is powered by Ticket-Bot, including a link to the original
+project repository or to its website.
+
+This notice must not be removed, obscured, or replaced.
+*/
+
+import { ComponentType } from "@discordjs/core";
+import type { LoadedMessageTemplate, MessageTemplateContext } from "@/features/tickets/types";
+
+const ticketReopenedLogMessage = ({ LL }: MessageTemplateContext): LoadedMessageTemplate => ({
+	components: [
+		{
+			type: ComponentType.Container,
+			accent_color: 5763719,
+			components: [
+				{ type: ComponentType.TextDisplay, content: LL.logs.templates.ticket_reopened.title() },
+				{
+					type: ComponentType.TextDisplay,
+					content: LL.logs.templates.ticket_reopened.action({
+						actorMention: "{actorMention}",
+						ticketChannelMention: "{ticketChannelMention}"
+					})
+				},
+				{
+					type: ComponentType.TextDisplay,
+					content: LL.logs.templates.ticket_reopened.details({
+						ticketId: "{ticketId}",
+						ticketTypeName: "{ticketTypeName}",
+						createdByMention: "{createdByMention}",
+						claimStatus: "{claimStatus}",
+						ticketAge: "{ticketAge}"
+					})
+				}
+			]
+		}
+	]
+});
+
+export default ticketReopenedLogMessage;
+
+/*
+Ticket-Bot is licensed under the GNU Affero General Public License,
+version 3 only ("AGPL-3.0-only"). See LICENSE.md for the full license text.
+
+Additional Term under GNU AGPL v3, Section 7(b):
+
+You are required to preserve and display, in a location clearly visible
+to end users interacting with the bot (such as bot embeds, the bot's
+"Bio" Discord profile, status, or equivalent), a notice that the
+software is powered by Ticket-Bot, including a link to the original
+project repository or to its website.
+
+This notice must not be removed, obscured, or replaced.
+*/

messages/tickets/ticket-closed-billing.ts

@@ -45,6 +45,12 @@ const ticketClosedBillingMessage = ({ LL }: MessageTemplateContext): LoadedMessa
 				{
 					type: ComponentType.ActionRow,
 					components: [
+						{
+							type: ComponentType.Button,
+							custom_id: "{reopenButtonCustomId}",
+							label: LL.tickets.actions.reopen_ticket(),
+							style: 3
+						},
 						{
 							type: ComponentType.Button,
 							custom_id: "{deleteButtonCustomId}",

messages/tickets/ticket-closed-general.ts

@@ -45,6 +45,12 @@ const ticketClosedGeneralMessage = ({ LL }: MessageTemplateContext): LoadedMessa
 				{
 					type: ComponentType.ActionRow,
 					components: [
+						{
+							type: ComponentType.Button,
+							custom_id: "{reopenButtonCustomId}",
+							label: LL.tickets.actions.reopen_ticket(),
+							style: 3
+						},
 						{
 							type: ComponentType.Button,
 							custom_id: "{deleteButtonCustomId}",

messages/tickets/ticket-closed-report.ts

@@ -45,6 +45,12 @@ const ticketClosedReportMessage = ({ LL }: MessageTemplateContext): LoadedMessag
 				{
 					type: ComponentType.ActionRow,
 					components: [
+						{
+							type: ComponentType.Button,
+							custom_id: "{reopenButtonCustomId}",
+							label: LL.tickets.actions.reopen_ticket(),
+							style: 3
+						},
 						{
 							type: ComponentType.Button,
 							custom_id: "{deleteButtonCustomId}",

messages/tickets/ticket-closed.ts

@@ -45,6 +45,12 @@ const ticketClosedMessage = ({ LL }: MessageTemplateContext): LoadedMessageTempl
 				{
 					type: ComponentType.ActionRow,
 					components: [
+						{
+							type: ComponentType.Button,
+							custom_id: "{reopenButtonCustomId}",
+							label: LL.tickets.actions.reopen_ticket(),
+							style: 3
+						},
 						{
 							type: ComponentType.Button,
 							custom_id: "{deleteButtonCustomId}",

src/config/index.ts

@@ -36,6 +36,7 @@ interface ConfigV0_0_1 {
 			ticketClaim?: boolean;
 			ticketUnclaim?: boolean;
 			ticketClose?: boolean;
+			ticketReopen?: boolean;
 			ticketDelete?: boolean;
 			userAdded?: boolean;
 			userRemoved?: boolean;