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[Feature] - Saving transcription as a file. #282
Description
Activity
Uploading transcripts to a server is the best way to make them accessible to everyone (PC, Mac, smartphone, tablet). What's more, uploading transcripts to a remote server doesn't slow down ticket closing, as the file uploaded is only about ten KB, excluding attachments. However, you say that when you close tickets there are problems, and I can help you with that.
idk, I feel like uploading an HTML file as discord attachment wouldn't be that bad and even helps you save bandwidth. The only downside is that user will now need to download the file to access it oppose to direct access via a link.
Reacted by Vip3r_Li0nI usually use transcript as a log for every ticket, instead of making it available for users. Hence having this feature is necessary as there is multiple hierarchy in a team and the one that read those transcript are definitely not for normal people. But I guess I'll have to modify it myself as its not planned nor will be made in the future.
I don't need transcripts to be accessible to everyone, but I'd like to log them to a file in case I need to look at them again for some reason. I don't want to upload them to a third party site. Is there any option for this yet?
@Sayrix I think we should consider adding this to the re-write. It just makes more sense to allow more advanced user to control how the transcript is provided.
Since we're in the process of re-write, we can just add this to the queue.
Reacted by LandarVarganwould be also great if you can setup a selfhost using ptero or a custom server for tickets ( i know we have ticket.pm but you even being a sponsor you can't have all transcriptions saved for more than 90 days)
Transcripts are saved for 365 days, it's only the media which is saved for 90 days with sponsor
Is your feature request related to a problem? Please describe.
A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
I just want to have an option of saving the transcription as a file in my server instead of uploading it, since when it tries to upload the transcription, it always lags out, causing duplicate channel being created and making the bot not responsive during that period.
Describe the solution you'd like
Basically in
src/utils/close.ts, add another function where if the configured function inconfig.jsoncforsaveTranscriptionAsFile: true, it will save the file in the bot installation location folder, or it can be configured viatranscriptionFilePath: /your/path/hereDescribe alternatives you've considered
By using
https://github.com/ItzDerock/discord-html-transcriptslibrary, those feature can be implemented easily.Additional context
Forcing the self-hoster to upload transcription when its enabled or by option when clicking
Save Transcriptionbutton is not ideal as there is no option to save it in the hosting location. Also, instead of relying on upload, transcription can be saved easily and faster.