Ticket Extractor

Chrome extension that extracts ticket information from support systems and copies it to clipboard.

Supported Systems

• Pureservice - Ticket record view
• HubSpot - Ticket record view and Helpdesk Conversations

Output Format

[System]: [ticket-id] - [contact-name] - [subject]

[ticket-url]

Example:

HubSpot: 377059183 - Jane Smith - Product feed issue

https://app-eu1.hubspot.com/contacts/6252589/record/0-5/377059183

The URL is the tab's address at the moment of extraction, so it works for Pureservice, HubSpot ticket records and HubSpot Helpdesk alike.

Installation

From Chrome Web Store

Search for "Ticket Extractor" in the Chrome Web Store and click Install.

Manual (Developer Mode)

1. Download or clone this repository
2. Open chrome://extensions/
3. Enable Developer mode (top-right toggle)
4. Click Load unpacked and select this folder

Usage

1. Navigate to a ticket in Pureservice or HubSpot
2. Click the extension icon
3. Click "Extract & Copy Text"
4. Formatted text is copied to clipboard

How It Works

The extension uses chrome.scripting.executeScript to inject a function into the active tab. It detects the system from the URL, waits for DOM elements to render (using MutationObserver), and extracts ticket ID, contact name and subject using system-specific selectors.

HubSpot Views

HubSpot has two distinct views with different DOM structures:

• Ticket record (/record/...) - Contact name from sidebar chicklet, subject from property panel, ticket ID from URL
• Helpdesk Conversations (/help-desk/...) - All fields from the header bar, ticket ID from URL

Adding Systems

To add support for a new ticketing system:

1. Add an entry to the SYSTEMS object in popup.js with selectors and extractor functions
2. Add the domain to SUPPORTED_DOMAINS
3. Update detectSystem() and getSystemLabel()
4. Add the domain to host_permissions in manifest.json

Author

Created by Morten Mouritzen