📝 Complaint Management System

A JSP + Servlet-based web application that allows users to submit complaints and admins to manage them through a simple, role-based dashboard.

This project was developed as part of the Advanced API Development module in the IJSE GDSE program, following strict MVC, synchronous form submission, and DBCP-based JDBC connectivity guidelines.

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📌 Project Overview

🎯 Features

User Functionality

• User registration and login
• Submit a new complaint
• View complaint status

Admin Functionality

• Admin login
• View all complaints
• Filter by status
• Update and delete complaints

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🛠️ Technologies Used

Layer	Technologies
Frontend	HTML, CSS, Bootstrap, jQuery (no AJAX used)
Backend	JSP, Servlets (Jakarta EE), JavaBeans, JDBC, DBCP
Database	MySQL
Server	Apache Tomcat
Pattern	MVC Architecture

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Project Screenshots

Login Page

Admin Page

User Page

⚙️ Setup & Configuration Guide

📥 Prerequisites

• Java 8 or higher
• Apache Tomcat 9 or higher
• MySQL Server
• Git
• Any IDE (VS Code, IntelliJ)

🔧 Steps to Run Locally

1. Clone the repo:

   git clone https://github.com/DiilaNa/Complaints-Management_System.git

2.Open project in your IDE (e.g. VS Code or IntelliJ)

3.Import MySQL database: Use the provided SQL script (complaints.sql) to create required tables and sample data.

4.Configure Tomcat server in your IDE

5.Run the application and access it at:http://localhost:8080/Complaints-Management_System/

Project Structure

Complaints-Management_System/ ├── src/ │ ├── controller/ # Servlet classes │ ├── dao/ # Data Access Object classes │ ├── model/ # JavaBeans (DTOs) │ └── util/ # DBCP connection pooling setup ├── web/ │ ├── views/ # JSP files (login.jsp, dashboard.jsp, etc.) │ ├── css/ # Custom styles │ ├── js/ # JavaScript files │ └── WEB-INF/ # web.xml config ├── assets/ # Screenshots (add here) ├── README.md └── complaints.sql # SQL dump for database setup

👨‍💻 Author - Dilan Liyanaarachchi

📫 GitHub - https://github.com/DiilaNa

📈 Commit History

This project maintains a clear and chronological commit history, showing incremental development:

✅ Project initialization

✅ Database integration with JDBC + DBCP

✅ User/Admin login

✅ Complaint submission and management

✅ Form validation, UI enhancements

✅ Final bug fixes and testing

📜 License

This project is developed for educational purposes only and is not intended for commercial use.