[Bug] Zendesk tickets are mostly missing data in the "Reason for removal" field

When zendesk tickets get created, it looks like the Reason for removal field isn't being populated.  Oddly, _sometimes_ it is.  It should be consistently populated.

<img width="1402" height="1021" alt="Image" src="https://github.com/user-attachments/assets/e315bde3-e923-4f09-af1e-e112bb64625a" />

