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Update getting-help contact guidance and Discord branding #490
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@@ -5,9 +5,15 @@ sidebar: | |
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| ## Support by discord | ||
| ## Support by email | ||
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| Email is the recommended way to get support. | ||
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| If you need to contact us by email, please send an email to support@capgo.app. | ||
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| ## Support by Discord | ||
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| Capgo has an official [discord server](https://discord.capgo.app). Getting tech support there is likely one of the fastest ways to get a response. | ||
| Capgo has an official [Discord server](https://discord.capgo.app). | ||
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| Here is a crash course: | ||
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@@ -32,10 +38,4 @@ To share this, please go to [capgo's settings](https://console.capgo.app/dashboa | |
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| <figure><img style="margin-left: auto; margin-right: auto" src="/share-secure-id.webp" alt="Share your id without leaking your info" /><figcaption></figcaption></figure> | ||
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| This will copy the secure account id to the clipboard. Please include that in your discord post. | ||
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| ## Support by email | ||
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| This is the slowest way to get support. Please use the discord server first. | ||
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| If you need to contact us by email, please send an email to support@capgo.app. | ||
| This will copy the secure account id to the clipboard. Please include that in your Discord post. | ||
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Changing the sentence to
Email is the recommended way to get support.reverses the page’s previous Discord-first guidance and conflicts with the rest of this document, which still walks users through posting in Discord (including sharing the secure account ID there). For users following this page, this can reroute requests to a slower/manual channel and undermine the intended triage flow insrc/content/docs/docs/getting-help.mdx.Useful? React with 👍 / 👎.