[Issue] Prompts failing with error and consuming excessive credits (up to 20 credits per attempt)

[noraan145]

What happened?

Hi ArchiGen Support Team,

I am facing two major technical issues while using Adaptive Mode for the Genius Loci 6 competition:

1. Prompt Errors: Every time I send a prompt, the system throws an error and fails to execute the request properly.
2. Excessive Credit Deductions: Instead of consuming the normal amount (around 2 credits), each prompt attempt is deducting 7 credits, and in one instance, it deducted 20 credits for a single prompt, even though the execution failed with an error.

Prompts used:

Array of portal frames along a path with incremental shift and scale.

Expected Result: The system should execute short prompts correctly without errors and deduct credits according to standard complexity.
Actual Result: Errors are generated, and excessive credits (7 to 20 credits) are being deducted from my balance without successful generation.

Please investigate this issue and assist in resolving the prompt failure and refunding/restoring the wrongly deducted credits.

Thank you!

Contact email (optional)

noraansameh70@gmail.com

[abdallah-hope]

For the first issue, try changing the settings from Auto (next to 2credits/msg) to parametric guided. Your prompts should work.

[marwaahmed221]

The first prompt took 21 credits we thought that because we need to make it so simple , but as shown every prompt took 22 and even reached 25 , and we had to keep trying so we can reach the form at least , but we didn"t make it and now we just have 16 credits