SupportOS

SupportOS is a reusable operating layer for Tickets, helpdesk, customer support, issue resolution.

Related systems: ClientOS / ExperienceOS.

This project follows the same dependency-free TypeScript starter style used by the other OS layers. It runs with Node.js 20+ and stores demo data in a JSON file.

What is included

• Ticket management
• Helpdesk queue management
• Resolution playbook workflows
• Policies
• Workflow runs
• Events and audit logs
• Role-based permissions
• Seed demo data
• PostgreSQL schema example
• Automated tests

Run

npm run build
npm start

Open:

http://localhost:5400/health
http://localhost:5400/docs

Useful headers

x-tenant-id: demo-tenant
x-role: supportos_admin
x-user-id: user-001

Example

curl http://localhost:5400/supportos/overview \
  -H "x-role: supportos_admin"

For production, replace the JSON file store with PostgreSQL using database/schema.sql.

Planning Alignment

• Official package: @appneurox/supportos
• Manifest: manifest.json
• Domain API namespace: /v1/support
• Modes: standalone and PlatformOS integrated
• Related systems: ClientOS, ExperienceOS

See docs/planning.md for the planning contract applied from APPNEURAL Plannings/OSs.