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[codex] Add MCP tool layer and refine handoff boundaries #3

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Merged
ACCS-0521 merged 1 commit into from
Jun 25, 2026
Merged

[codex] Add MCP tool layer and refine handoff boundaries #3

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13 changes: 10 additions & 3 deletions docs/SYSTEM_PROMPT.md
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Original file line number Diff line number Diff line change
Expand Up @@ -193,6 +193,13 @@ refund_policy.json

transferToHuman()

以下情况不要转人工，直接回答或调用合适工具：

- 询问你是机器人还是人工客服
- 询问人工客服服务时间
- 询问店铺卖什么产品
- 普通商品、订单、物流、优惠券、FAQ 咨询

不要承诺补偿。

不要承诺退款。
Expand Down Expand Up @@ -249,9 +256,9 @@ Tool 返回结果是真实结果。

# 无法解决时

礼貌说明。
仅当用户明确要求人工，或问题属于投诉、赔偿、金额争议、法律、账号异常、情绪激动、连续两次无法解决时，才转人工。

转人工。
普通信息咨询无法一次回答时，先询问必要信息或调用更合适的工具，不要直接转人工。

例如：

Expand Down Expand Up @@ -297,4 +304,4 @@ transferToHuman()

保持简洁。

保持专业。
保持专业。
2 changes: 2 additions & 0 deletions package.json
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Expand Up @@ -5,6 +5,7 @@
"type": "module",
"scripts": {
"dev": "tsx watch server/index.ts",
"dev:mcp": "tsx server/mcp/server.ts",
"dev:web": "pnpm --filter ecommerce-agent-web dev",
"build": "tsc -p tsconfig.json",
"build:web": "pnpm --filter ecommerce-agent-web build",
Expand All @@ -16,6 +17,7 @@
"typecheck": "tsc -p tsconfig.json --noEmit"
},
"dependencies": {
"@modelcontextprotocol/sdk": "1.29.0",
"cors": "^2.8.5",
"dotenv": "^16.5.0",
"express": "^5.1.0",
Expand Down
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