diff --git a/locale/cs/LC_MESSAGES/user-docs.po b/locale/cs/LC_MESSAGES/user-docs.po
index 4cabccc1..39a4f76e 100644
--- a/locale/cs/LC_MESSAGES/user-docs.po
+++ b/locale/cs/LC_MESSAGES/user-docs.po
@@ -7,7 +7,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-04-01 14:03+0200\n"
+"POT-Creation-Date: 2026-04-08 11:01+0200\n"
 "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
 "Last-Translator: Automatically generated\n"
 "Language-Team: none\n"
@@ -2871,7 +2871,7 @@ msgid ""
 "customers. When such a deadline is passed, the ticket escalates."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:223
+#: ../basics/work-with-tickets.rst:225
 msgid ""
 "Zammad notifies you by default when tickets approach or exceed their "
 "deadlines. Configure these notifications in your :doc:`profile settings </"
@@ -2880,7 +2880,7 @@ msgid ""
 "tickets which are expected to escalate within the next 10 minutes."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:229
+#: ../basics/work-with-tickets.rst:231
 msgid ""
 "SLA-relevant tickets display a timestamp in the ticket detail header. Hover "
 "over this timestamp to see all escalation stages and deadlines in a popup. "
@@ -2894,33 +2894,33 @@ msgid ""
 "escalation information."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:239
+#: ../basics/work-with-tickets.rst:241
 msgid ""
 "The escalation times are calculated based on your business hours. This means "
 "when your business hours start at 9:00, a ticket is created at 7:00 and you "
 "have an 1-hour deadline, it will escalate at 10:00, unless resolved earlier."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:244
+#: ../basics/work-with-tickets.rst:246
 msgid ""
 "The SLA feature requires a configuration from your admin. In case you don't "
 "see escalation timestamps, either the ticket is not SLA-relevant or the "
 "feature is not configured. Admins can refer to the :admin-docs:`SLA "
-"configuration documentation </manage/slas/index.html>`."
+"configuration documentation </manage/slas.html>`."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:250
+#: ../basics/work-with-tickets.rst:252
 msgid "Highlight Text in a Ticket"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:252
+#: ../basics/work-with-tickets.rst:254
 msgid ""
 "Use the highlighter tool in the upper right corner to mark up important "
 "text. This feature is not about highlighting text in the editor to send it "
 "to customers. It is just about highlighting important parts for other agents."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:256
+#: ../basics/work-with-tickets.rst:258
 msgid ""
 "First select the text you want to highlight, then click on the highlighter "
 "button with the pencil. In case you want to use a different color, open the "
@@ -2932,7 +2932,7 @@ msgstr ""
 msgid "Ticket highlighter"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:268
+#: ../basics/work-with-tickets.rst:270
 msgid ""
 "You now know the basics and how to work with tickets in general. However, "
 "there are many more features in Zammad which can be very useful in your "
diff --git a/locale/da/LC_MESSAGES/user-docs.po b/locale/da/LC_MESSAGES/user-docs.po
index a1d3325d..9e90021e 100644
--- a/locale/da/LC_MESSAGES/user-docs.po
+++ b/locale/da/LC_MESSAGES/user-docs.po
@@ -7,7 +7,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-04-01 14:03+0200\n"
+"POT-Creation-Date: 2026-04-08 11:01+0200\n"
 "PO-Revision-Date: 2025-06-17 13:00+0000\n"
 "Last-Translator: LomaxThomas <thomas.hartvig@lomax.dk>\n"
 "Language-Team: Danish <https://translations.zammad.org/projects/"
@@ -2874,7 +2874,7 @@ msgid ""
 "customers. When such a deadline is passed, the ticket escalates."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:223
+#: ../basics/work-with-tickets.rst:225
 msgid ""
 "Zammad notifies you by default when tickets approach or exceed their "
 "deadlines. Configure these notifications in your :doc:`profile settings </"
@@ -2883,7 +2883,7 @@ msgid ""
 "tickets which are expected to escalate within the next 10 minutes."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:229
+#: ../basics/work-with-tickets.rst:231
 msgid ""
 "SLA-relevant tickets display a timestamp in the ticket detail header. Hover "
 "over this timestamp to see all escalation stages and deadlines in a popup. "
@@ -2897,33 +2897,33 @@ msgid ""
 "escalation information."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:239
+#: ../basics/work-with-tickets.rst:241
 msgid ""
 "The escalation times are calculated based on your business hours. This means "
 "when your business hours start at 9:00, a ticket is created at 7:00 and you "
 "have an 1-hour deadline, it will escalate at 10:00, unless resolved earlier."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:244
+#: ../basics/work-with-tickets.rst:246
 msgid ""
 "The SLA feature requires a configuration from your admin. In case you don't "
 "see escalation timestamps, either the ticket is not SLA-relevant or the "
 "feature is not configured. Admins can refer to the :admin-docs:`SLA "
-"configuration documentation </manage/slas/index.html>`."
+"configuration documentation </manage/slas.html>`."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:250
+#: ../basics/work-with-tickets.rst:252
 msgid "Highlight Text in a Ticket"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:252
+#: ../basics/work-with-tickets.rst:254
 msgid ""
 "Use the highlighter tool in the upper right corner to mark up important "
 "text. This feature is not about highlighting text in the editor to send it "
 "to customers. It is just about highlighting important parts for other agents."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:256
+#: ../basics/work-with-tickets.rst:258
 msgid ""
 "First select the text you want to highlight, then click on the highlighter "
 "button with the pencil. In case you want to use a different color, open the "
@@ -2935,7 +2935,7 @@ msgstr ""
 msgid "Ticket highlighter"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:268
+#: ../basics/work-with-tickets.rst:270
 msgid ""
 "You now know the basics and how to work with tickets in general. However, "
 "there are many more features in Zammad which can be very useful in your "
diff --git a/locale/de/LC_MESSAGES/user-docs.po b/locale/de/LC_MESSAGES/user-docs.po
index bb0ff83a..9e46093d 100644
--- a/locale/de/LC_MESSAGES/user-docs.po
+++ b/locale/de/LC_MESSAGES/user-docs.po
@@ -7,8 +7,8 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-04-01 14:03+0200\n"
-"PO-Revision-Date: 2026-04-03 05:02+0000\n"
+"POT-Creation-Date: 2026-04-08 11:01+0200\n"
+"PO-Revision-Date: 2026-04-09 19:02+0000\n"
 "Last-Translator: Ralf Schmid <rsc@zammad.com>\n"
 "Language-Team: German <https://translations.zammad.org/projects/"
 "documentations/user-documentation-latest/de/>\n"
@@ -1977,7 +1977,7 @@ msgstr ""
 "Nehmen wir an, Sie haben bereits an einem Ticket gearbeitet und erhalten ein "
 "weiteres Ticket mit demselben Problem, das Sie zusammenführen möchten. "
 "Nennen wir das Ticket, an dem Sie bereits gearbeitet haben, das *originale* "
-"bzw. *Ziel-*Ticket und das neue Ticket *Duplikat* bzw. *Quelle*. In diesem "
+"bzw. *Zielticket* und das neue Ticket *Duplikat* bzw. *Quelle*. In diesem "
 "Fall öffnen Sie das Duplikat und führen die Zusammenfassung von dort aus "
 "durch, damit es mit dem original Ticket zusammengeführt wird."
 
@@ -2248,7 +2248,7 @@ msgstr ""
 "Diese Funktion ist **optional**; wenn Sie sie nicht sehen, wenn Sie ein "
 "Ticket aktualisieren, bedeutet das, dass Ihr Administrator sie noch nicht "
 "aktiviert hat. Administratoren können :admin-docs:`hier </manage/time-"
-"accounting.html>`mehr darüber erfahren."
+"accounting.html>` mehr darüber erfahren."
 
 #: ../advanced/time-accounting.rst:20
 msgid "Units"
@@ -3473,7 +3473,7 @@ msgid ""
 "to your clipboard. To include the ticket title as well, press :kbd:`.` "
 "twice. Example: ``Ticket#50071: Coffee grinder broken``."
 msgstr ""
-"Aber halt, dafür gibt es sogar ein :doc:Tastaturkürzel </advanced/keyboard-"
+"Aber halt, dafür gibt es sogar ein :doc:`Tastaturkürzel </advanced/keyboard-"
 "shortcuts>`. Drücken Sie einfach :kbd:`.` und die Ticket-Nummer wird in Ihre "
 "Zwischenablage kopiert. Um auch den Titel des Tickets zu übernehmen, drücken "
 "Sie zweimal :kbd:`.`. Beispiel: ``Ticket#50071: Kaffeemühle kaputt``."
@@ -3595,7 +3595,7 @@ msgstr ""
 "individuellen Fristen für bestimmte Kunden. Wenn eine solche Frist "
 "überschritten wird, eskaliert das Ticket."
 
-#: ../basics/work-with-tickets.rst:223
+#: ../basics/work-with-tickets.rst:225
 msgid ""
 "Zammad notifies you by default when tickets approach or exceed their "
 "deadlines. Configure these notifications in your :doc:`profile settings </"
@@ -3610,7 +3610,7 @@ msgstr ""
 "Tickets\". Diese Übersicht enthält bereits eskalierte Tickets und Tickets, "
 "bei denen eine Eskalation innerhalb der nächsten 10 Minuten zu erwarten ist."
 
-#: ../basics/work-with-tickets.rst:229
+#: ../basics/work-with-tickets.rst:231
 msgid ""
 "SLA-relevant tickets display a timestamp in the ticket detail header. Hover "
 "over this timestamp to see all escalation stages and deadlines in a popup. "
@@ -3631,7 +3631,7 @@ msgstr ""
 "Screenshot zeigt detaillierte Eskalationsinformationen beim Überfahren des "
 "Eskalations-Hinweises."
 
-#: ../basics/work-with-tickets.rst:239
+#: ../basics/work-with-tickets.rst:241
 msgid ""
 "The escalation times are calculated based on your business hours. This means "
 "when your business hours start at 9:00, a ticket is created at 7:00 and you "
@@ -3642,24 +3642,23 @@ msgstr ""
 "Ticket um 7:00 Uhr erstellt wird und Sie eine Frist von 1 Stunde haben, "
 "eskaliert es um 10:00 Uhr, sofern es nicht früher gelöst wird."
 
-#: ../basics/work-with-tickets.rst:244
+#: ../basics/work-with-tickets.rst:246
 msgid ""
 "The SLA feature requires a configuration from your admin. In case you don't "
 "see escalation timestamps, either the ticket is not SLA-relevant or the "
 "feature is not configured. Admins can refer to the :admin-docs:`SLA "
-"configuration documentation </manage/slas/index.html>`."
+"configuration documentation </manage/slas.html>`."
 msgstr ""
 "Die SLA-Funktion erfordert eine Konfiguration durch Ihren Administrator. "
 "Falls Sie keine Eskalations-Zeitstempel sehen, ist entweder das Ticket nicht "
-"SLA-relevant oder die Funktion ist nicht konfiguriert. Admins finden auf "
-"der :admin-docs:`SLA-Dokumentation </manage/slas/index.html>` mehr "
-"Informationen."
+"SLA-relevant oder die Funktion ist nicht konfiguriert. Admins finden in der "
+":admin-docs:`Admin-SLA-Dokumentation </manage/slas.html>` mehr Informationen."
 
-#: ../basics/work-with-tickets.rst:250
+#: ../basics/work-with-tickets.rst:252
 msgid "Highlight Text in a Ticket"
 msgstr "Text in einem Ticket hervorheben"
 
-#: ../basics/work-with-tickets.rst:252
+#: ../basics/work-with-tickets.rst:254
 msgid ""
 "Use the highlighter tool in the upper right corner to mark up important "
 "text. This feature is not about highlighting text in the editor to send it "
@@ -3670,7 +3669,7 @@ msgstr ""
 "im Editor zu markieren, um ihn an Kunden zu senden. Es geht nur darum, "
 "wichtige Teile für andere Agenten zu markieren."
 
-#: ../basics/work-with-tickets.rst:256
+#: ../basics/work-with-tickets.rst:258
 msgid ""
 "First select the text you want to highlight, then click on the highlighter "
 "button with the pencil. In case you want to use a different color, open the "
@@ -3687,7 +3686,7 @@ msgstr ""
 msgid "Ticket highlighter"
 msgstr "Textmarker für Ticket"
 
-#: ../basics/work-with-tickets.rst:268
+#: ../basics/work-with-tickets.rst:270
 msgid ""
 "You now know the basics and how to work with tickets in general. However, "
 "there are many more features in Zammad which can be very useful in your "
@@ -4542,7 +4541,7 @@ msgid ""
 "You can learn more on our `group landing page <https://zammad.com/en/product/"
 "features/groups>`_."
 msgstr ""
-"Erfahren Sie mehr auf unserer `API Funktionsseite <https://zammad.com/en/"
+"Erfahren Sie mehr auf unserer `Gruppenfeature-Seite <https://zammad.com/de/"
 "product/features/groups>`_."
 
 #: ../basics/zammad-glossary.rst:341
@@ -5446,9 +5445,9 @@ msgid ""
 "text-modules.html>`. Agents can learn more about this function on this "
 "page: :doc:`/advanced/text-modules`"
 msgstr ""
-"Administratoren können mehr über Textbausteine :admin-docs:`hier </manage/"
-"text-modules.html>` erfahren. Agenten können auf folgender Seite mehr über "
-"diese Funktion erfahren: :doc:`/erweitert/text-modules`"
+"Administratoren können mehr über :admin-docs:`Textbausteine </manage/text-"
+"modules.html>` erfahren. Agenten können auf der folgenden Seite mehr darüber "
+"erfahren: :doc:`/advanced/text-modules`"
 
 #: ../basics/zammad-glossary.rst:726
 msgid "(Ticket) Template"
@@ -5495,8 +5494,8 @@ msgid ""
 msgstr ""
 "Der Ticket-Hook dient zur Identifizierung eines Tickets. Standardmäßig "
 "lautet er ``Ticket#`` mit einer angehängten Nummer (z.B. ``Ticket#904627``). "
-"Er kann von einem Administrator geändert werden. Siehe :admin-docs:``hier </"
-"settings/ticket.html>`` für weitere Informationen."
+"Dies kann von einem Administrator geändert werden, siehe :admin-docs:`hier </"
+"settings/ticket.html>`."
 
 #: ../basics/zammad-glossary.rst:745
 msgid "Trigger"
@@ -5913,10 +5912,11 @@ msgstr ""
 "Viele KI-Funktionen in Zammad enthalten einen Feedback-Mechanismus. Wenn Sie "
 "Probleme feststellen oder mit den Ergebnissen nicht zufrieden sind, nutzen "
 "Sie bitte die Feedback-Option, um Ihren Zammad-Administrator zu informieren. "
-"Sie können Inhalte, die von der KI generiert wurden, positiv (Daumen hoch) "
-"oder negativ (Daumen runter) bewerten. Eine negative Bewertung ermöglicht es "
-"Ihnen, einen optionalen Kommentar zu hinterlassen. Geben Sie auch positives "
-"Feedback, wenn Sie mit dem KI-Ergebnis zufrieden sind."
+"Sie können Inhalte, die von der KI generiert wurden, positiv (Daumen hoch; "
+"*Like*) oder negativ (Daumen runter; *Dislike*) bewerten. Eine negative "
+"Bewertung ermöglicht es Ihnen, einen optionalen Kommentar zu hinterlassen. "
+"Geben Sie auch positives Feedback, wenn Sie mit dem KI-Ergebnis zufrieden "
+"sind."
 
 #: ../extras/ai-features.rst:23
 msgid "Ticket Summary"
@@ -6468,7 +6468,7 @@ msgid ""
 "to initiate a chat."
 msgstr ""
 "Wenn bei allen Agenten das Chat-Panel deaktiviert ist, ist es den Kunden "
-"nicht möglich, einen Chat zu starten."
+"**nicht** möglich, einen Chat zu starten."
 
 #: ../extras/chat.rst:58
 msgid "Usage tips"
@@ -8322,7 +8322,7 @@ msgid ""
 "security/two-factor.html>`."
 msgstr ""
 "Die :doc:`Zwei-Faktor-Authentifizierung </extras/two-factor-authentication>` "
-"ist eine optionale Funkion. Administratoren können :admin-docs:`hier "
+"ist eine optionale Funktion. Administratoren können :admin-docs:`hier "
 "<settings/security/two-factor.html>` mehr erfahren."
 
 #: ../extras/profile-and-settings.rst:97
@@ -9515,7 +9515,7 @@ msgid ""
 msgstr ""
 "Um eine Zwei-Faktor-Methode als Standard einzurichten, klicken Sie unter "
 "\"Avatar > Profil > Passwort & Authentifizierung\" auf den ⋮ **Aktion** "
-"Button in der entsprechenden Zeile und wählen \"Als Standard festlegen\" aus."
+"Button in der entsprechenden Zeile und wählen **Als Standard festlegen** aus."
 
 #: ../extras/two-factor-authentication.rst:None
 msgid "Edit Two-Factor Method in Password & Authentication"
@@ -9550,8 +9550,8 @@ msgid ""
 "**Edit**."
 msgstr ""
 "Um eine bereits eingerichtete Zwei-Faktor-Methode zu bearbeiten, benutzen "
-"Sie unter \"Avatar > Profil > Passwort & Authentifizierung\" den ⋮ "
-"**Aktion** Button in der entsprechenden Zeile."
+"Sie unter \"Avatar > Profil > Passwort & Authentifizierung\" das ⋮ "
+"Aktionsmenü in der entsprechenden Zeile und wählen **Bearbeiten** ."
 
 #: ../extras/two-factor-authentication.rst:150
 msgid ""
diff --git a/locale/es/LC_MESSAGES/user-docs.po b/locale/es/LC_MESSAGES/user-docs.po
index 6a10b79d..3a0a4a4c 100644
--- a/locale/es/LC_MESSAGES/user-docs.po
+++ b/locale/es/LC_MESSAGES/user-docs.po
@@ -7,7 +7,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-04-01 14:03+0200\n"
+"POT-Creation-Date: 2026-04-08 11:01+0200\n"
 "PO-Revision-Date: 2025-10-11 17:00+0000\n"
 "Last-Translator: Eduardo Mosqueda <wayo.mosqueda@gmail.com>\n"
 "Language-Team: Spanish <https://translations.zammad.org/projects/"
@@ -3025,7 +3025,7 @@ msgid ""
 "customers. When such a deadline is passed, the ticket escalates."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:223
+#: ../basics/work-with-tickets.rst:225
 msgid ""
 "Zammad notifies you by default when tickets approach or exceed their "
 "deadlines. Configure these notifications in your :doc:`profile settings </"
@@ -3034,7 +3034,7 @@ msgid ""
 "tickets which are expected to escalate within the next 10 minutes."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:229
+#: ../basics/work-with-tickets.rst:231
 msgid ""
 "SLA-relevant tickets display a timestamp in the ticket detail header. Hover "
 "over this timestamp to see all escalation stages and deadlines in a popup. "
@@ -3048,33 +3048,33 @@ msgid ""
 "escalation information."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:239
+#: ../basics/work-with-tickets.rst:241
 msgid ""
 "The escalation times are calculated based on your business hours. This means "
 "when your business hours start at 9:00, a ticket is created at 7:00 and you "
 "have an 1-hour deadline, it will escalate at 10:00, unless resolved earlier."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:244
+#: ../basics/work-with-tickets.rst:246
 msgid ""
 "The SLA feature requires a configuration from your admin. In case you don't "
 "see escalation timestamps, either the ticket is not SLA-relevant or the "
 "feature is not configured. Admins can refer to the :admin-docs:`SLA "
-"configuration documentation </manage/slas/index.html>`."
+"configuration documentation </manage/slas.html>`."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:250
+#: ../basics/work-with-tickets.rst:252
 msgid "Highlight Text in a Ticket"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:252
+#: ../basics/work-with-tickets.rst:254
 msgid ""
 "Use the highlighter tool in the upper right corner to mark up important "
 "text. This feature is not about highlighting text in the editor to send it "
 "to customers. It is just about highlighting important parts for other agents."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:256
+#: ../basics/work-with-tickets.rst:258
 msgid ""
 "First select the text you want to highlight, then click on the highlighter "
 "button with the pencil. In case you want to use a different color, open the "
@@ -3086,7 +3086,7 @@ msgstr ""
 msgid "Ticket highlighter"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:268
+#: ../basics/work-with-tickets.rst:270
 msgid ""
 "You now know the basics and how to work with tickets in general. However, "
 "there are many more features in Zammad which can be very useful in your "
diff --git a/locale/es_CO/LC_MESSAGES/user-docs.po b/locale/es_CO/LC_MESSAGES/user-docs.po
index 28ea8556..557ad5d3 100644
--- a/locale/es_CO/LC_MESSAGES/user-docs.po
+++ b/locale/es_CO/LC_MESSAGES/user-docs.po
@@ -7,7 +7,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-04-01 14:03+0200\n"
+"POT-Creation-Date: 2026-04-08 11:01+0200\n"
 "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
 "Last-Translator: Automatically generated\n"
 "Language-Team: none\n"
@@ -2871,7 +2871,7 @@ msgid ""
 "customers. When such a deadline is passed, the ticket escalates."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:223
+#: ../basics/work-with-tickets.rst:225
 msgid ""
 "Zammad notifies you by default when tickets approach or exceed their "
 "deadlines. Configure these notifications in your :doc:`profile settings </"
@@ -2880,7 +2880,7 @@ msgid ""
 "tickets which are expected to escalate within the next 10 minutes."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:229
+#: ../basics/work-with-tickets.rst:231
 msgid ""
 "SLA-relevant tickets display a timestamp in the ticket detail header. Hover "
 "over this timestamp to see all escalation stages and deadlines in a popup. "
@@ -2894,33 +2894,33 @@ msgid ""
 "escalation information."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:239
+#: ../basics/work-with-tickets.rst:241
 msgid ""
 "The escalation times are calculated based on your business hours. This means "
 "when your business hours start at 9:00, a ticket is created at 7:00 and you "
 "have an 1-hour deadline, it will escalate at 10:00, unless resolved earlier."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:244
+#: ../basics/work-with-tickets.rst:246
 msgid ""
 "The SLA feature requires a configuration from your admin. In case you don't "
 "see escalation timestamps, either the ticket is not SLA-relevant or the "
 "feature is not configured. Admins can refer to the :admin-docs:`SLA "
-"configuration documentation </manage/slas/index.html>`."
+"configuration documentation </manage/slas.html>`."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:250
+#: ../basics/work-with-tickets.rst:252
 msgid "Highlight Text in a Ticket"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:252
+#: ../basics/work-with-tickets.rst:254
 msgid ""
 "Use the highlighter tool in the upper right corner to mark up important "
 "text. This feature is not about highlighting text in the editor to send it "
 "to customers. It is just about highlighting important parts for other agents."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:256
+#: ../basics/work-with-tickets.rst:258
 msgid ""
 "First select the text you want to highlight, then click on the highlighter "
 "button with the pencil. In case you want to use a different color, open the "
@@ -2932,7 +2932,7 @@ msgstr ""
 msgid "Ticket highlighter"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:268
+#: ../basics/work-with-tickets.rst:270
 msgid ""
 "You now know the basics and how to work with tickets in general. However, "
 "there are many more features in Zammad which can be very useful in your "
diff --git a/locale/es_MX/LC_MESSAGES/user-docs.po b/locale/es_MX/LC_MESSAGES/user-docs.po
index ba14abab..884cbd0b 100644
--- a/locale/es_MX/LC_MESSAGES/user-docs.po
+++ b/locale/es_MX/LC_MESSAGES/user-docs.po
@@ -7,7 +7,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-04-01 14:03+0200\n"
+"POT-Creation-Date: 2026-04-08 11:01+0200\n"
 "PO-Revision-Date: 2025-11-19 20:00+0000\n"
 "Last-Translator: Sebastian Diaz <sebdiazf@gmail.com>\n"
 "Language-Team: Spanish (Mexico) <https://translations.zammad.org/projects/"
@@ -2881,7 +2881,7 @@ msgid ""
 "customers. When such a deadline is passed, the ticket escalates."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:223
+#: ../basics/work-with-tickets.rst:225
 msgid ""
 "Zammad notifies you by default when tickets approach or exceed their "
 "deadlines. Configure these notifications in your :doc:`profile settings </"
@@ -2890,7 +2890,7 @@ msgid ""
 "tickets which are expected to escalate within the next 10 minutes."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:229
+#: ../basics/work-with-tickets.rst:231
 msgid ""
 "SLA-relevant tickets display a timestamp in the ticket detail header. Hover "
 "over this timestamp to see all escalation stages and deadlines in a popup. "
@@ -2904,33 +2904,33 @@ msgid ""
 "escalation information."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:239
+#: ../basics/work-with-tickets.rst:241
 msgid ""
 "The escalation times are calculated based on your business hours. This means "
 "when your business hours start at 9:00, a ticket is created at 7:00 and you "
 "have an 1-hour deadline, it will escalate at 10:00, unless resolved earlier."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:244
+#: ../basics/work-with-tickets.rst:246
 msgid ""
 "The SLA feature requires a configuration from your admin. In case you don't "
 "see escalation timestamps, either the ticket is not SLA-relevant or the "
 "feature is not configured. Admins can refer to the :admin-docs:`SLA "
-"configuration documentation </manage/slas/index.html>`."
+"configuration documentation </manage/slas.html>`."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:250
+#: ../basics/work-with-tickets.rst:252
 msgid "Highlight Text in a Ticket"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:252
+#: ../basics/work-with-tickets.rst:254
 msgid ""
 "Use the highlighter tool in the upper right corner to mark up important "
 "text. This feature is not about highlighting text in the editor to send it "
 "to customers. It is just about highlighting important parts for other agents."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:256
+#: ../basics/work-with-tickets.rst:258
 msgid ""
 "First select the text you want to highlight, then click on the highlighter "
 "button with the pencil. In case you want to use a different color, open the "
@@ -2942,7 +2942,7 @@ msgstr ""
 msgid "Ticket highlighter"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:268
+#: ../basics/work-with-tickets.rst:270
 msgid ""
 "You now know the basics and how to work with tickets in general. However, "
 "there are many more features in Zammad which can be very useful in your "
diff --git a/locale/fa/LC_MESSAGES/user-docs.po b/locale/fa/LC_MESSAGES/user-docs.po
index d489d37e..da2f5721 100644
--- a/locale/fa/LC_MESSAGES/user-docs.po
+++ b/locale/fa/LC_MESSAGES/user-docs.po
@@ -7,7 +7,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-04-01 14:03+0200\n"
+"POT-Creation-Date: 2026-04-08 11:01+0200\n"
 "PO-Revision-Date: 2024-11-19 05:00+0000\n"
 "Last-Translator: sesoltani <se.soltani@hotmail.com>\n"
 "Language-Team: Persian <https://translations.zammad.org/projects/"
@@ -2874,7 +2874,7 @@ msgid ""
 "customers. When such a deadline is passed, the ticket escalates."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:223
+#: ../basics/work-with-tickets.rst:225
 msgid ""
 "Zammad notifies you by default when tickets approach or exceed their "
 "deadlines. Configure these notifications in your :doc:`profile settings </"
@@ -2883,7 +2883,7 @@ msgid ""
 "tickets which are expected to escalate within the next 10 minutes."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:229
+#: ../basics/work-with-tickets.rst:231
 msgid ""
 "SLA-relevant tickets display a timestamp in the ticket detail header. Hover "
 "over this timestamp to see all escalation stages and deadlines in a popup. "
@@ -2897,33 +2897,33 @@ msgid ""
 "escalation information."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:239
+#: ../basics/work-with-tickets.rst:241
 msgid ""
 "The escalation times are calculated based on your business hours. This means "
 "when your business hours start at 9:00, a ticket is created at 7:00 and you "
 "have an 1-hour deadline, it will escalate at 10:00, unless resolved earlier."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:244
+#: ../basics/work-with-tickets.rst:246
 msgid ""
 "The SLA feature requires a configuration from your admin. In case you don't "
 "see escalation timestamps, either the ticket is not SLA-relevant or the "
 "feature is not configured. Admins can refer to the :admin-docs:`SLA "
-"configuration documentation </manage/slas/index.html>`."
+"configuration documentation </manage/slas.html>`."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:250
+#: ../basics/work-with-tickets.rst:252
 msgid "Highlight Text in a Ticket"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:252
+#: ../basics/work-with-tickets.rst:254
 msgid ""
 "Use the highlighter tool in the upper right corner to mark up important "
 "text. This feature is not about highlighting text in the editor to send it "
 "to customers. It is just about highlighting important parts for other agents."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:256
+#: ../basics/work-with-tickets.rst:258
 msgid ""
 "First select the text you want to highlight, then click on the highlighter "
 "button with the pencil. In case you want to use a different color, open the "
@@ -2935,7 +2935,7 @@ msgstr ""
 msgid "Ticket highlighter"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:268
+#: ../basics/work-with-tickets.rst:270
 msgid ""
 "You now know the basics and how to work with tickets in general. However, "
 "there are many more features in Zammad which can be very useful in your "
diff --git a/locale/fr/LC_MESSAGES/user-docs.po b/locale/fr/LC_MESSAGES/user-docs.po
index eb0ae607..2721162b 100644
--- a/locale/fr/LC_MESSAGES/user-docs.po
+++ b/locale/fr/LC_MESSAGES/user-docs.po
@@ -7,7 +7,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-04-01 14:03+0200\n"
+"POT-Creation-Date: 2026-04-08 11:01+0200\n"
 "PO-Revision-Date: 2024-10-07 17:00+0000\n"
 "Last-Translator: Misha <misha@association-enoria.org>\n"
 "Language-Team: French <https://translations.zammad.org/projects/"
@@ -3368,7 +3368,7 @@ msgid ""
 "customers. When such a deadline is passed, the ticket escalates."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:223
+#: ../basics/work-with-tickets.rst:225
 msgid ""
 "Zammad notifies you by default when tickets approach or exceed their "
 "deadlines. Configure these notifications in your :doc:`profile settings </"
@@ -3377,7 +3377,7 @@ msgid ""
 "tickets which are expected to escalate within the next 10 minutes."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:229
+#: ../basics/work-with-tickets.rst:231
 msgid ""
 "SLA-relevant tickets display a timestamp in the ticket detail header. Hover "
 "over this timestamp to see all escalation stages and deadlines in a popup. "
@@ -3391,28 +3391,28 @@ msgid ""
 "escalation information."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:239
+#: ../basics/work-with-tickets.rst:241
 msgid ""
 "The escalation times are calculated based on your business hours. This means "
 "when your business hours start at 9:00, a ticket is created at 7:00 and you "
 "have an 1-hour deadline, it will escalate at 10:00, unless resolved earlier."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:244
+#: ../basics/work-with-tickets.rst:246
 msgid ""
 "The SLA feature requires a configuration from your admin. In case you don't "
 "see escalation timestamps, either the ticket is not SLA-relevant or the "
 "feature is not configured. Admins can refer to the :admin-docs:`SLA "
-"configuration documentation </manage/slas/index.html>`."
+"configuration documentation </manage/slas.html>`."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:250
+#: ../basics/work-with-tickets.rst:252
 #, fuzzy
 #| msgid "Highlighting Ticket Text"
 msgid "Highlight Text in a Ticket"
 msgstr "Surligner le texte du ticket"
 
-#: ../basics/work-with-tickets.rst:252
+#: ../basics/work-with-tickets.rst:254
 #, fuzzy
 #| msgid ""
 #| "Use the highlighter tool in the upper-righthand corner to mark up "
@@ -3425,7 +3425,7 @@ msgstr ""
 "Utilisez le surligneur dans le coin supérieur droit pour marquer du texte "
 "important. (Vos surlignages sont visibles des autres opérateurs.)"
 
-#: ../basics/work-with-tickets.rst:256
+#: ../basics/work-with-tickets.rst:258
 msgid ""
 "First select the text you want to highlight, then click on the highlighter "
 "button with the pencil. In case you want to use a different color, open the "
@@ -3437,7 +3437,7 @@ msgstr ""
 msgid "Ticket highlighter"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:268
+#: ../basics/work-with-tickets.rst:270
 msgid ""
 "You now know the basics and how to work with tickets in general. However, "
 "there are many more features in Zammad which can be very useful in your "
diff --git a/locale/fr_CA/LC_MESSAGES/user-docs.po b/locale/fr_CA/LC_MESSAGES/user-docs.po
index c927cd2c..0bdf8ee9 100644
--- a/locale/fr_CA/LC_MESSAGES/user-docs.po
+++ b/locale/fr_CA/LC_MESSAGES/user-docs.po
@@ -7,7 +7,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-04-01 14:03+0200\n"
+"POT-Creation-Date: 2026-04-08 11:01+0200\n"
 "PO-Revision-Date: 2022-04-16 15:56+0000\n"
 "Last-Translator: Marcel Herrguth <github@thehomeofanime.de>\n"
 "Language-Team: French (Canada) <https://translations.zammad.org/projects/"
@@ -3075,7 +3075,7 @@ msgid ""
 "customers. When such a deadline is passed, the ticket escalates."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:223
+#: ../basics/work-with-tickets.rst:225
 msgid ""
 "Zammad notifies you by default when tickets approach or exceed their "
 "deadlines. Configure these notifications in your :doc:`profile settings </"
@@ -3084,7 +3084,7 @@ msgid ""
 "tickets which are expected to escalate within the next 10 minutes."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:229
+#: ../basics/work-with-tickets.rst:231
 msgid ""
 "SLA-relevant tickets display a timestamp in the ticket detail header. Hover "
 "over this timestamp to see all escalation stages and deadlines in a popup. "
@@ -3098,35 +3098,35 @@ msgid ""
 "escalation information."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:239
+#: ../basics/work-with-tickets.rst:241
 msgid ""
 "The escalation times are calculated based on your business hours. This means "
 "when your business hours start at 9:00, a ticket is created at 7:00 and you "
 "have an 1-hour deadline, it will escalate at 10:00, unless resolved earlier."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:244
+#: ../basics/work-with-tickets.rst:246
 msgid ""
 "The SLA feature requires a configuration from your admin. In case you don't "
 "see escalation timestamps, either the ticket is not SLA-relevant or the "
 "feature is not configured. Admins can refer to the :admin-docs:`SLA "
-"configuration documentation </manage/slas/index.html>`."
+"configuration documentation </manage/slas.html>`."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:250
+#: ../basics/work-with-tickets.rst:252
 #, fuzzy
 #| msgid "Splitting Tickets"
 msgid "Highlight Text in a Ticket"
 msgstr "Fractionnement des billets"
 
-#: ../basics/work-with-tickets.rst:252
+#: ../basics/work-with-tickets.rst:254
 msgid ""
 "Use the highlighter tool in the upper right corner to mark up important "
 "text. This feature is not about highlighting text in the editor to send it "
 "to customers. It is just about highlighting important parts for other agents."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:256
+#: ../basics/work-with-tickets.rst:258
 msgid ""
 "First select the text you want to highlight, then click on the highlighter "
 "button with the pencil. In case you want to use a different color, open the "
@@ -3138,7 +3138,7 @@ msgstr ""
 msgid "Ticket highlighter"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:268
+#: ../basics/work-with-tickets.rst:270
 msgid ""
 "You now know the basics and how to work with tickets in general. However, "
 "there are many more features in Zammad which can be very useful in your "
diff --git a/locale/hr/LC_MESSAGES/user-docs.po b/locale/hr/LC_MESSAGES/user-docs.po
index 385c4a03..e92a26b8 100644
--- a/locale/hr/LC_MESSAGES/user-docs.po
+++ b/locale/hr/LC_MESSAGES/user-docs.po
@@ -7,7 +7,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-04-01 14:03+0200\n"
+"POT-Creation-Date: 2026-04-08 11:01+0200\n"
 "PO-Revision-Date: 2022-06-15 14:40+0000\n"
 "Last-Translator: Ivan Perovic <ip@zammad.com>\n"
 "Language-Team: Croatian <https://translations.zammad.org/projects/"
@@ -3011,7 +3011,7 @@ msgid ""
 "customers. When such a deadline is passed, the ticket escalates."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:223
+#: ../basics/work-with-tickets.rst:225
 msgid ""
 "Zammad notifies you by default when tickets approach or exceed their "
 "deadlines. Configure these notifications in your :doc:`profile settings </"
@@ -3020,7 +3020,7 @@ msgid ""
 "tickets which are expected to escalate within the next 10 minutes."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:229
+#: ../basics/work-with-tickets.rst:231
 msgid ""
 "SLA-relevant tickets display a timestamp in the ticket detail header. Hover "
 "over this timestamp to see all escalation stages and deadlines in a popup. "
@@ -3034,33 +3034,33 @@ msgid ""
 "escalation information."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:239
+#: ../basics/work-with-tickets.rst:241
 msgid ""
 "The escalation times are calculated based on your business hours. This means "
 "when your business hours start at 9:00, a ticket is created at 7:00 and you "
 "have an 1-hour deadline, it will escalate at 10:00, unless resolved earlier."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:244
+#: ../basics/work-with-tickets.rst:246
 msgid ""
 "The SLA feature requires a configuration from your admin. In case you don't "
 "see escalation timestamps, either the ticket is not SLA-relevant or the "
 "feature is not configured. Admins can refer to the :admin-docs:`SLA "
-"configuration documentation </manage/slas/index.html>`."
+"configuration documentation </manage/slas.html>`."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:250
+#: ../basics/work-with-tickets.rst:252
 msgid "Highlight Text in a Ticket"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:252
+#: ../basics/work-with-tickets.rst:254
 msgid ""
 "Use the highlighter tool in the upper right corner to mark up important "
 "text. This feature is not about highlighting text in the editor to send it "
 "to customers. It is just about highlighting important parts for other agents."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:256
+#: ../basics/work-with-tickets.rst:258
 msgid ""
 "First select the text you want to highlight, then click on the highlighter "
 "button with the pencil. In case you want to use a different color, open the "
@@ -3072,7 +3072,7 @@ msgstr ""
 msgid "Ticket highlighter"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:268
+#: ../basics/work-with-tickets.rst:270
 msgid ""
 "You now know the basics and how to work with tickets in general. However, "
 "there are many more features in Zammad which can be very useful in your "
diff --git a/locale/hu/LC_MESSAGES/user-docs.po b/locale/hu/LC_MESSAGES/user-docs.po
index ec60490c..144407e2 100644
--- a/locale/hu/LC_MESSAGES/user-docs.po
+++ b/locale/hu/LC_MESSAGES/user-docs.po
@@ -7,7 +7,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-04-01 14:03+0200\n"
+"POT-Creation-Date: 2026-04-08 11:01+0200\n"
 "PO-Revision-Date: 2026-03-03 12:00+0000\n"
 "Last-Translator: Tisza Gergő <tisza.gergo@electronholding.com>\n"
 "Language-Team: Hungarian <https://translations.zammad.org/projects/"
@@ -2874,7 +2874,7 @@ msgid ""
 "customers. When such a deadline is passed, the ticket escalates."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:223
+#: ../basics/work-with-tickets.rst:225
 msgid ""
 "Zammad notifies you by default when tickets approach or exceed their "
 "deadlines. Configure these notifications in your :doc:`profile settings </"
@@ -2883,7 +2883,7 @@ msgid ""
 "tickets which are expected to escalate within the next 10 minutes."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:229
+#: ../basics/work-with-tickets.rst:231
 msgid ""
 "SLA-relevant tickets display a timestamp in the ticket detail header. Hover "
 "over this timestamp to see all escalation stages and deadlines in a popup. "
@@ -2897,33 +2897,33 @@ msgid ""
 "escalation information."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:239
+#: ../basics/work-with-tickets.rst:241
 msgid ""
 "The escalation times are calculated based on your business hours. This means "
 "when your business hours start at 9:00, a ticket is created at 7:00 and you "
 "have an 1-hour deadline, it will escalate at 10:00, unless resolved earlier."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:244
+#: ../basics/work-with-tickets.rst:246
 msgid ""
 "The SLA feature requires a configuration from your admin. In case you don't "
 "see escalation timestamps, either the ticket is not SLA-relevant or the "
 "feature is not configured. Admins can refer to the :admin-docs:`SLA "
-"configuration documentation </manage/slas/index.html>`."
+"configuration documentation </manage/slas.html>`."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:250
+#: ../basics/work-with-tickets.rst:252
 msgid "Highlight Text in a Ticket"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:252
+#: ../basics/work-with-tickets.rst:254
 msgid ""
 "Use the highlighter tool in the upper right corner to mark up important "
 "text. This feature is not about highlighting text in the editor to send it "
 "to customers. It is just about highlighting important parts for other agents."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:256
+#: ../basics/work-with-tickets.rst:258
 msgid ""
 "First select the text you want to highlight, then click on the highlighter "
 "button with the pencil. In case you want to use a different color, open the "
@@ -2935,7 +2935,7 @@ msgstr ""
 msgid "Ticket highlighter"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:268
+#: ../basics/work-with-tickets.rst:270
 msgid ""
 "You now know the basics and how to work with tickets in general. However, "
 "there are many more features in Zammad which can be very useful in your "
diff --git a/locale/it/LC_MESSAGES/user-docs.po b/locale/it/LC_MESSAGES/user-docs.po
index e0b8960c..f10e0892 100644
--- a/locale/it/LC_MESSAGES/user-docs.po
+++ b/locale/it/LC_MESSAGES/user-docs.po
@@ -7,8 +7,8 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-04-01 14:03+0200\n"
-"PO-Revision-Date: 2026-04-07 11:53+0000\n"
+"POT-Creation-Date: 2026-04-08 11:01+0200\n"
+"PO-Revision-Date: 2026-04-09 19:02+0000\n"
 "Last-Translator: albanobattistella <albanobattistella@gmail.com>\n"
 "Language-Team: Italian <https://translations.zammad.org/projects/"
 "documentations/user-documentation-latest/it/>\n"
@@ -600,7 +600,7 @@ msgid ""
 "macros.html>`. If you have an idea for a macro you'd like to use, your "
 "Zammad admin can probably make it happen."
 msgstr ""
-"Le macro possono essere create dal tuo amministratore :admin-docs:`</manage/"
+"Le macro possono essere create dal tuo :admin-docs:`amministratore </manage/"
 "macros.html>`. Se hai un'idea per una macro che vorresti utilizzare, il tuo "
 "amministratore di Zammad probabilmente può realizzarla."
 
@@ -1157,7 +1157,7 @@ msgstr ""
 
 #: ../advanced/search.rst:111
 msgid "Make sure to escape the ``/`` with a prefixed ``\\``."
-msgstr "Assicurati di fare l'escape di ``/`` con un ``\\` prefisso."
+msgstr "Assicurati di fare l'escape di ``/`` con un prefisso``\\``."
 
 #: ../advanced/search.rst:112
 msgid "Examples:"
@@ -1239,8 +1239,8 @@ msgid ""
 "them. (And if *you* want to get notifications for *someone else's* ticket, "
 "use the **subscribe button**.)"
 msgstr ""
-"Se hai solo bisogno del parere di un altro agente su qualcosa, tu puoi "
-"**@menzionare** lui. (E se*tu* desideri ricevere notifiche per il ticket di "
+"Se hai solo bisogno del parere di un altri agenti su qualcosa, tu puoi "
+"**@menzionare** loro. (E se*tu* desideri ricevere notifiche per il ticket di "
 "*qualcun altro*, usa il pulsante **iscriviti**.)"
 
 #: ../advanced/suggested-workflows.rst:24
@@ -1371,7 +1371,8 @@ msgstr ""
 
 #: ../advanced/suggested-workflows.rst:90
 msgid "**Can't see a ticket, in which a colleague @mentioned you?**"
-msgstr "**Non riesci a vedere un ticket, in cui un collega @ti ha menzionato?**"
+msgstr ""
+"**Non riesci a vedere un ticket, in cui un collega @ti ha menzionato?**"
 
 #: ../advanced/suggested-workflows.rst:92
 msgid ""
@@ -2211,7 +2212,7 @@ msgid ""
 msgstr ""
 "Questa funzione è **facoltativa**; se non la visualizzi quando aggiorni un "
 "ticket, significa che il tuo amministratore non l'ha ancora abilitata. Gli "
-"amministratori possono trovare maggiori informazioni qui: :admin-docs:`</"
+"amministratori possono trovare maggiori informazioni qui :admin-docs:`here </"
 "manage/time-accounting.html>`."
 
 #: ../advanced/time-accounting.rst:20
@@ -2464,10 +2465,11 @@ msgid ""
 "options in the bubble menu. This menu automatically appears when selecting "
 "text and looks like this:"
 msgstr ""
-"Applica la formattazione utilizzando le scorciatoie da tastiera integrate "
-":doc:`</advanced/keyboard-shortcuts>` oppure selezionando il testo e "
-"scegliendo tra le opzioni di formattazione nel menu a comparsa. Questo menu "
-"appare automaticamente quando si seleziona il testo e ha questo aspetto:"
+"Applica la formattazione utilizzando le scorciatoie da tastiera integrate  "
+":doc:`keyboard shortcuts </advanced/keyboard-shortcuts>` oppure selezionando "
+"il testo e scegliendo tra le opzioni di formattazione nel menu a comparsa. "
+"Questo menu appare automaticamente quando si seleziona il testo e ha questo "
+"aspetto:"
 
 #: ../snippets/editor-features.rst:11
 msgid ""
@@ -3547,7 +3549,7 @@ msgstr ""
 "opzionali per clienti specifici. Quando una tale scadenza viene superata, il "
 "ticket viene escalato."
 
-#: ../basics/work-with-tickets.rst:223
+#: ../basics/work-with-tickets.rst:225
 msgid ""
 "Zammad notifies you by default when tickets approach or exceed their "
 "deadlines. Configure these notifications in your :doc:`profile settings </"
@@ -3562,7 +3564,7 @@ msgstr ""
 "Questa panoramica include i ticket già escalati e i ticket che si prevede "
 "escalino entro i prossimi 10 minuti."
 
-#: ../basics/work-with-tickets.rst:229
+#: ../basics/work-with-tickets.rst:231
 msgid ""
 "SLA-relevant tickets display a timestamp in the ticket detail header. Hover "
 "over this timestamp to see all escalation stages and deadlines in a popup. "
@@ -3582,7 +3584,7 @@ msgstr ""
 "Screenshot che mostra il passaggio del mouse sulla nota di escalation e "
 "l'ottenimento di informazioni più dettagliate sull'escalation."
 
-#: ../basics/work-with-tickets.rst:239
+#: ../basics/work-with-tickets.rst:241
 msgid ""
 "The escalation times are calculated based on your business hours. This means "
 "when your business hours start at 9:00, a ticket is created at 7:00 and you "
@@ -3593,24 +3595,24 @@ msgstr ""
 "viene creato alle 7:00 e hai una scadenza di 1 ora, esso scalerà alle 10:00, "
 "a meno che non venga risolto prima."
 
-#: ../basics/work-with-tickets.rst:244
+#: ../basics/work-with-tickets.rst:246
 msgid ""
 "The SLA feature requires a configuration from your admin. In case you don't "
 "see escalation timestamps, either the ticket is not SLA-relevant or the "
 "feature is not configured. Admins can refer to the :admin-docs:`SLA "
-"configuration documentation </manage/slas/index.html>`."
+"configuration documentation </manage/slas.html>`."
 msgstr ""
 "La funzionalità SLA richiede una configurazione da parte del tuo "
 "amministratore. Nel caso in cui non vedi i timestamp di escalation, o il "
 "ticket non è rilevante per gli SLA o la funzionalità non è configurata. Gli "
-"amministratori possono fare riferimento alla :admin-docs:`documentazione di "
-"configurazione SLA </manage/slas/index.html>`."
+"amministratori possono fare riferimento alla :admin-docs:`SLA configuration "
+"documentation </manage/slas.html>`."
 
-#: ../basics/work-with-tickets.rst:250
+#: ../basics/work-with-tickets.rst:252
 msgid "Highlight Text in a Ticket"
 msgstr "Evidenzia il testo in un ticket"
 
-#: ../basics/work-with-tickets.rst:252
+#: ../basics/work-with-tickets.rst:254
 msgid ""
 "Use the highlighter tool in the upper right corner to mark up important "
 "text. This feature is not about highlighting text in the editor to send it "
@@ -3621,7 +3623,7 @@ msgstr ""
 "nell'editor da inviare ai clienti, ma solo per evidenziare parti importanti "
 "per altri agenti."
 
-#: ../basics/work-with-tickets.rst:256
+#: ../basics/work-with-tickets.rst:258
 msgid ""
 "First select the text you want to highlight, then click on the highlighter "
 "button with the pencil. In case you want to use a different color, open the "
@@ -3637,7 +3639,7 @@ msgstr ""
 msgid "Ticket highlighter"
 msgstr "Evidenziatori di ticket"
 
-#: ../basics/work-with-tickets.rst:268
+#: ../basics/work-with-tickets.rst:270
 msgid ""
 "You now know the basics and how to work with tickets in general. However, "
 "there are many more features in Zammad which can be very useful in your "
diff --git a/locale/nl/LC_MESSAGES/user-docs.po b/locale/nl/LC_MESSAGES/user-docs.po
index 2bfd90b0..f39bbb0a 100644
--- a/locale/nl/LC_MESSAGES/user-docs.po
+++ b/locale/nl/LC_MESSAGES/user-docs.po
@@ -7,7 +7,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-04-01 14:03+0200\n"
+"POT-Creation-Date: 2026-04-08 11:01+0200\n"
 "PO-Revision-Date: 2026-03-14 11:00+0000\n"
 "Last-Translator: Colin Andries <colin.andries@bisdomantwerpen.be>\n"
 "Language-Team: Dutch <https://translations.zammad.org/projects/"
@@ -2874,7 +2874,7 @@ msgid ""
 "customers. When such a deadline is passed, the ticket escalates."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:223
+#: ../basics/work-with-tickets.rst:225
 msgid ""
 "Zammad notifies you by default when tickets approach or exceed their "
 "deadlines. Configure these notifications in your :doc:`profile settings </"
@@ -2883,7 +2883,7 @@ msgid ""
 "tickets which are expected to escalate within the next 10 minutes."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:229
+#: ../basics/work-with-tickets.rst:231
 msgid ""
 "SLA-relevant tickets display a timestamp in the ticket detail header. Hover "
 "over this timestamp to see all escalation stages and deadlines in a popup. "
@@ -2897,33 +2897,33 @@ msgid ""
 "escalation information."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:239
+#: ../basics/work-with-tickets.rst:241
 msgid ""
 "The escalation times are calculated based on your business hours. This means "
 "when your business hours start at 9:00, a ticket is created at 7:00 and you "
 "have an 1-hour deadline, it will escalate at 10:00, unless resolved earlier."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:244
+#: ../basics/work-with-tickets.rst:246
 msgid ""
 "The SLA feature requires a configuration from your admin. In case you don't "
 "see escalation timestamps, either the ticket is not SLA-relevant or the "
 "feature is not configured. Admins can refer to the :admin-docs:`SLA "
-"configuration documentation </manage/slas/index.html>`."
+"configuration documentation </manage/slas.html>`."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:250
+#: ../basics/work-with-tickets.rst:252
 msgid "Highlight Text in a Ticket"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:252
+#: ../basics/work-with-tickets.rst:254
 msgid ""
 "Use the highlighter tool in the upper right corner to mark up important "
 "text. This feature is not about highlighting text in the editor to send it "
 "to customers. It is just about highlighting important parts for other agents."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:256
+#: ../basics/work-with-tickets.rst:258
 msgid ""
 "First select the text you want to highlight, then click on the highlighter "
 "button with the pencil. In case you want to use a different color, open the "
@@ -2935,7 +2935,7 @@ msgstr ""
 msgid "Ticket highlighter"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:268
+#: ../basics/work-with-tickets.rst:270
 msgid ""
 "You now know the basics and how to work with tickets in general. However, "
 "there are many more features in Zammad which can be very useful in your "
diff --git a/locale/pl/LC_MESSAGES/user-docs.po b/locale/pl/LC_MESSAGES/user-docs.po
index 56761815..f5c81714 100644
--- a/locale/pl/LC_MESSAGES/user-docs.po
+++ b/locale/pl/LC_MESSAGES/user-docs.po
@@ -7,7 +7,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-04-01 14:03+0200\n"
+"POT-Creation-Date: 2026-04-08 11:01+0200\n"
 "PO-Revision-Date: 2026-01-10 06:00+0000\n"
 "Last-Translator: MBekspert <michal.bosak@ekspert.biz>\n"
 "Language-Team: Polish <https://translations.zammad.org/projects/"
@@ -3058,7 +3058,7 @@ msgid ""
 "customers. When such a deadline is passed, the ticket escalates."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:223
+#: ../basics/work-with-tickets.rst:225
 msgid ""
 "Zammad notifies you by default when tickets approach or exceed their "
 "deadlines. Configure these notifications in your :doc:`profile settings </"
@@ -3067,7 +3067,7 @@ msgid ""
 "tickets which are expected to escalate within the next 10 minutes."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:229
+#: ../basics/work-with-tickets.rst:231
 msgid ""
 "SLA-relevant tickets display a timestamp in the ticket detail header. Hover "
 "over this timestamp to see all escalation stages and deadlines in a popup. "
@@ -3081,33 +3081,33 @@ msgid ""
 "escalation information."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:239
+#: ../basics/work-with-tickets.rst:241
 msgid ""
 "The escalation times are calculated based on your business hours. This means "
 "when your business hours start at 9:00, a ticket is created at 7:00 and you "
 "have an 1-hour deadline, it will escalate at 10:00, unless resolved earlier."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:244
+#: ../basics/work-with-tickets.rst:246
 msgid ""
 "The SLA feature requires a configuration from your admin. In case you don't "
 "see escalation timestamps, either the ticket is not SLA-relevant or the "
 "feature is not configured. Admins can refer to the :admin-docs:`SLA "
-"configuration documentation </manage/slas/index.html>`."
+"configuration documentation </manage/slas.html>`."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:250
+#: ../basics/work-with-tickets.rst:252
 msgid "Highlight Text in a Ticket"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:252
+#: ../basics/work-with-tickets.rst:254
 msgid ""
 "Use the highlighter tool in the upper right corner to mark up important "
 "text. This feature is not about highlighting text in the editor to send it "
 "to customers. It is just about highlighting important parts for other agents."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:256
+#: ../basics/work-with-tickets.rst:258
 msgid ""
 "First select the text you want to highlight, then click on the highlighter "
 "button with the pencil. In case you want to use a different color, open the "
@@ -3119,7 +3119,7 @@ msgstr ""
 msgid "Ticket highlighter"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:268
+#: ../basics/work-with-tickets.rst:270
 msgid ""
 "You now know the basics and how to work with tickets in general. However, "
 "there are many more features in Zammad which can be very useful in your "
diff --git a/locale/pt_BR/LC_MESSAGES/user-docs.po b/locale/pt_BR/LC_MESSAGES/user-docs.po
index 230c8f9e..705adafe 100644
--- a/locale/pt_BR/LC_MESSAGES/user-docs.po
+++ b/locale/pt_BR/LC_MESSAGES/user-docs.po
@@ -7,7 +7,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-04-01 14:03+0200\n"
+"POT-Creation-Date: 2026-04-08 11:01+0200\n"
 "PO-Revision-Date: 2022-08-01 14:09+0000\n"
 "Last-Translator: Erico Cesar <ericocesar@webck.com.br>\n"
 "Language-Team: Portuguese (Brazil) <https://translations.zammad.org/projects/"
@@ -3162,7 +3162,7 @@ msgid ""
 "customers. When such a deadline is passed, the ticket escalates."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:223
+#: ../basics/work-with-tickets.rst:225
 msgid ""
 "Zammad notifies you by default when tickets approach or exceed their "
 "deadlines. Configure these notifications in your :doc:`profile settings </"
@@ -3171,7 +3171,7 @@ msgid ""
 "tickets which are expected to escalate within the next 10 minutes."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:229
+#: ../basics/work-with-tickets.rst:231
 msgid ""
 "SLA-relevant tickets display a timestamp in the ticket detail header. Hover "
 "over this timestamp to see all escalation stages and deadlines in a popup. "
@@ -3185,28 +3185,28 @@ msgid ""
 "escalation information."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:239
+#: ../basics/work-with-tickets.rst:241
 msgid ""
 "The escalation times are calculated based on your business hours. This means "
 "when your business hours start at 9:00, a ticket is created at 7:00 and you "
 "have an 1-hour deadline, it will escalate at 10:00, unless resolved earlier."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:244
+#: ../basics/work-with-tickets.rst:246
 msgid ""
 "The SLA feature requires a configuration from your admin. In case you don't "
 "see escalation timestamps, either the ticket is not SLA-relevant or the "
 "feature is not configured. Admins can refer to the :admin-docs:`SLA "
-"configuration documentation </manage/slas/index.html>`."
+"configuration documentation </manage/slas.html>`."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:250
+#: ../basics/work-with-tickets.rst:252
 #, fuzzy
 #| msgid "Highlighting Ticket Text"
 msgid "Highlight Text in a Ticket"
 msgstr "Destacar o texto de um chamado"
 
-#: ../basics/work-with-tickets.rst:252
+#: ../basics/work-with-tickets.rst:254
 #, fuzzy
 msgid ""
 "Use the highlighter tool in the upper right corner to mark up important "
@@ -3216,7 +3216,7 @@ msgstr ""
 "Utilize a ferramenta de destaque no canto superior direito para destacar "
 "texto importante. (Seus destaques **não** são visíveis para outros agentes.)"
 
-#: ../basics/work-with-tickets.rst:256
+#: ../basics/work-with-tickets.rst:258
 msgid ""
 "First select the text you want to highlight, then click on the highlighter "
 "button with the pencil. In case you want to use a different color, open the "
@@ -3228,7 +3228,7 @@ msgstr ""
 msgid "Ticket highlighter"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:268
+#: ../basics/work-with-tickets.rst:270
 msgid ""
 "You now know the basics and how to work with tickets in general. However, "
 "there are many more features in Zammad which can be very useful in your "
diff --git a/locale/ru/LC_MESSAGES/user-docs.po b/locale/ru/LC_MESSAGES/user-docs.po
index 7db749bc..b3af66ad 100644
--- a/locale/ru/LC_MESSAGES/user-docs.po
+++ b/locale/ru/LC_MESSAGES/user-docs.po
@@ -7,7 +7,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-04-01 14:03+0200\n"
+"POT-Creation-Date: 2026-04-08 11:01+0200\n"
 "PO-Revision-Date: 2025-05-08 10:00+0000\n"
 "Last-Translator: Nikita <nyakovlev@iko.tech>\n"
 "Language-Team: Russian <https://translations.zammad.org/projects/"
@@ -3371,7 +3371,7 @@ msgid ""
 "customers. When such a deadline is passed, the ticket escalates."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:223
+#: ../basics/work-with-tickets.rst:225
 msgid ""
 "Zammad notifies you by default when tickets approach or exceed their "
 "deadlines. Configure these notifications in your :doc:`profile settings </"
@@ -3380,7 +3380,7 @@ msgid ""
 "tickets which are expected to escalate within the next 10 minutes."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:229
+#: ../basics/work-with-tickets.rst:231
 msgid ""
 "SLA-relevant tickets display a timestamp in the ticket detail header. Hover "
 "over this timestamp to see all escalation stages and deadlines in a popup. "
@@ -3401,28 +3401,28 @@ msgstr ""
 "и получение\n"
 "более подробной информации об эскалации"
 
-#: ../basics/work-with-tickets.rst:239
+#: ../basics/work-with-tickets.rst:241
 msgid ""
 "The escalation times are calculated based on your business hours. This means "
 "when your business hours start at 9:00, a ticket is created at 7:00 and you "
 "have an 1-hour deadline, it will escalate at 10:00, unless resolved earlier."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:244
+#: ../basics/work-with-tickets.rst:246
 msgid ""
 "The SLA feature requires a configuration from your admin. In case you don't "
 "see escalation timestamps, either the ticket is not SLA-relevant or the "
 "feature is not configured. Admins can refer to the :admin-docs:`SLA "
-"configuration documentation </manage/slas/index.html>`."
+"configuration documentation </manage/slas.html>`."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:250
+#: ../basics/work-with-tickets.rst:252
 #, fuzzy
 #| msgid "Highlighting Ticket Text"
 msgid "Highlight Text in a Ticket"
 msgstr "Выделение текста заявки"
 
-#: ../basics/work-with-tickets.rst:252
+#: ../basics/work-with-tickets.rst:254
 #, fuzzy
 #| msgid ""
 #| "Use the highlighter tool in the upper-righthand corner to mark up "
@@ -3435,7 +3435,7 @@ msgstr ""
 "Используйте инструмент выделения в правом верхнем углу, чтобы отметить "
 "важный текст (Ваши выделения видны другим агентам)."
 
-#: ../basics/work-with-tickets.rst:256
+#: ../basics/work-with-tickets.rst:258
 msgid ""
 "First select the text you want to highlight, then click on the highlighter "
 "button with the pencil. In case you want to use a different color, open the "
@@ -3447,7 +3447,7 @@ msgstr ""
 msgid "Ticket highlighter"
 msgstr "Инструмент для выделения заявок"
 
-#: ../basics/work-with-tickets.rst:268
+#: ../basics/work-with-tickets.rst:270
 msgid ""
 "You now know the basics and how to work with tickets in general. However, "
 "there are many more features in Zammad which can be very useful in your "
diff --git a/locale/sr/LC_MESSAGES/user-docs.po b/locale/sr/LC_MESSAGES/user-docs.po
index 7882d7a6..5adc47ef 100644
--- a/locale/sr/LC_MESSAGES/user-docs.po
+++ b/locale/sr/LC_MESSAGES/user-docs.po
@@ -7,8 +7,8 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-04-01 14:03+0200\n"
-"PO-Revision-Date: 2026-04-03 05:02+0000\n"
+"POT-Creation-Date: 2026-04-08 11:01+0200\n"
+"PO-Revision-Date: 2026-04-09 19:02+0000\n"
 "Last-Translator: Dusan Vuckovic <dv@zammad.com>\n"
 "Language-Team: Serbian <https://translations.zammad.org/projects/"
 "documentations/user-documentation-latest/sr/>\n"
@@ -1801,9 +1801,9 @@ msgid ""
 "The first pair is used for split and merged tickets. The normal link is "
 "useful when there is no logical hierarchy between tickets."
 msgstr ""
-"Постоје различите врсте веза између тикета као што сте већ приметили у "
-":doc:`спајању <merge>` or :doc:`раздељивању <split>`: надређене/подређене и "
-"нормалне везе. Први пар се користи за раздељене и спојене тикете. Нормална "
+"Постоје различите врсте веза између тикета као што сте већ приметили "
+"у :doc:`спајању <merge>` or :doc:`раздељивању <split>`: надређене/подређене "
+"и нормалне везе. Први пар се користи за раздељене и спојене тикете. Нормална "
 "веза се користи када не постоји логичка хијерархија између тикета."
 
 #: ../advanced/ticket-actions/link.rst:15
@@ -2452,8 +2452,8 @@ msgid ""
 "tickets>` and :doc:`how to work with them <work-with-tickets>`."
 msgstr ""
 "Након што унесете релевантне информације, отворите тикет кликом на дугме "
-"**Додај**. Читајте даље о томе :doc:`како да пронађете <find-tickets>` и "
-":doc:`како да обрађујете <work-with-tickets>` тикете."
+"**Додај**. Читајте даље о томе :doc:`како да пронађете <find-tickets>` "
+"и :doc:`како да обрађујете <work-with-tickets>` тикете."
 
 #: ../basics/find-tickets.rst:2
 msgid "Find Tickets"
@@ -3460,7 +3460,7 @@ msgstr ""
 "упите у року од 8 часова – са опционим прилагођеним роковима за одређене "
 "клијенте. Када се ови рокови пробију, тикет ће ескалирати."
 
-#: ../basics/work-with-tickets.rst:223
+#: ../basics/work-with-tickets.rst:225
 msgid ""
 "Zammad notifies you by default when tickets approach or exceed their "
 "deadlines. Configure these notifications in your :doc:`profile settings </"
@@ -3475,7 +3475,7 @@ msgstr ""
 "ескалиране тикете и тикете за које се очекује да ће ескалирати у наредних 10 "
 "минута."
 
-#: ../basics/work-with-tickets.rst:229
+#: ../basics/work-with-tickets.rst:231
 msgid ""
 "SLA-relevant tickets display a timestamp in the ticket detail header. Hover "
 "over this timestamp to see all escalation stages and deadlines in a popup. "
@@ -3495,7 +3495,7 @@ msgstr ""
 "Снимак екрана који приказује прелазак курсором преко напомене о ескалацији и "
 "добијање детаљнијих информација о ескалацији."
 
-#: ../basics/work-with-tickets.rst:239
+#: ../basics/work-with-tickets.rst:241
 msgid ""
 "The escalation times are calculated based on your business hours. This means "
 "when your business hours start at 9:00, a ticket is created at 7:00 and you "
@@ -3505,23 +3505,23 @@ msgstr ""
 "ако ваше радно време почиње у 9:00, тикет је отворен у 7:00 и имате рок од 1 "
 "сата, ескалираће у 10:00, осим ако се не затвори раније."
 
-#: ../basics/work-with-tickets.rst:244
+#: ../basics/work-with-tickets.rst:246
 msgid ""
 "The SLA feature requires a configuration from your admin. In case you don't "
 "see escalation timestamps, either the ticket is not SLA-relevant or the "
 "feature is not configured. Admins can refer to the :admin-docs:`SLA "
-"configuration documentation </manage/slas/index.html>`."
+"configuration documentation </manage/slas.html>`."
 msgstr ""
 "SLA функција захтева подешавање од стране вашег администратора. У случају да "
 "не видите времена ескалације, тикет нема додељен SLA или функција није "
 "подешена. Администратори могу погледати :admin-docs:`одељак о SLA "
-"подешавањима </manage/slas/index.html>`."
+"подешавањима </manage/slas.html>`."
 
-#: ../basics/work-with-tickets.rst:250
+#: ../basics/work-with-tickets.rst:252
 msgid "Highlight Text in a Ticket"
 msgstr "Означавање текста тикета"
 
-#: ../basics/work-with-tickets.rst:252
+#: ../basics/work-with-tickets.rst:254
 msgid ""
 "Use the highlighter tool in the upper right corner to mark up important "
 "text. This feature is not about highlighting text in the editor to send it "
@@ -3531,7 +3531,7 @@ msgstr ""
 "текст. Ова функција нема везе са обележавањем у уреднику текста пре слања "
 "клијентима. Ради се искључиво о означавање важних делова другим оператерима."
 
-#: ../basics/work-with-tickets.rst:256
+#: ../basics/work-with-tickets.rst:258
 msgid ""
 "First select the text you want to highlight, then click on the highlighter "
 "button with the pencil. In case you want to use a different color, open the "
@@ -3547,7 +3547,7 @@ msgstr ""
 msgid "Ticket highlighter"
 msgstr "Означавање тикета"
 
-#: ../basics/work-with-tickets.rst:268
+#: ../basics/work-with-tickets.rst:270
 msgid ""
 "You now know the basics and how to work with tickets in general. However, "
 "there are many more features in Zammad which can be very useful in your "
@@ -6003,9 +6003,9 @@ msgid ""
 "integrations.html#integrations-for-phone-systems>`."
 msgstr ""
 "Ова функција је **опциона**; ако је не видите у панелу тикета, то значи да "
-"је ваш администратор још није омогућио. Администратори могу да сазнају више "
-":admin-docs:`овде </system/integrations.html#integrations-for-phone-systems>"
-"`."
+"је ваш администратор још није омогућио. Администратори могу да сазнају "
+"више :admin-docs:`овде </system/integrations.html#integrations-for-phone-"
+"systems>`."
 
 #: ../extras/caller-log.rst:14
 msgid "Sample view of Caller Log"
diff --git a/locale/sv/LC_MESSAGES/user-docs.po b/locale/sv/LC_MESSAGES/user-docs.po
index 1fea13ae..60aad2c8 100644
--- a/locale/sv/LC_MESSAGES/user-docs.po
+++ b/locale/sv/LC_MESSAGES/user-docs.po
@@ -7,7 +7,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-04-01 14:03+0200\n"
+"POT-Creation-Date: 2026-04-08 11:01+0200\n"
 "PO-Revision-Date: 2024-10-25 11:00+0000\n"
 "Last-Translator: chrand818 <can@telenabler.com>\n"
 "Language-Team: Swedish <https://translations.zammad.org/projects/"
@@ -2945,7 +2945,7 @@ msgid ""
 "customers. When such a deadline is passed, the ticket escalates."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:223
+#: ../basics/work-with-tickets.rst:225
 msgid ""
 "Zammad notifies you by default when tickets approach or exceed their "
 "deadlines. Configure these notifications in your :doc:`profile settings </"
@@ -2954,7 +2954,7 @@ msgid ""
 "tickets which are expected to escalate within the next 10 minutes."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:229
+#: ../basics/work-with-tickets.rst:231
 msgid ""
 "SLA-relevant tickets display a timestamp in the ticket detail header. Hover "
 "over this timestamp to see all escalation stages and deadlines in a popup. "
@@ -2968,33 +2968,33 @@ msgid ""
 "escalation information."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:239
+#: ../basics/work-with-tickets.rst:241
 msgid ""
 "The escalation times are calculated based on your business hours. This means "
 "when your business hours start at 9:00, a ticket is created at 7:00 and you "
 "have an 1-hour deadline, it will escalate at 10:00, unless resolved earlier."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:244
+#: ../basics/work-with-tickets.rst:246
 msgid ""
 "The SLA feature requires a configuration from your admin. In case you don't "
 "see escalation timestamps, either the ticket is not SLA-relevant or the "
 "feature is not configured. Admins can refer to the :admin-docs:`SLA "
-"configuration documentation </manage/slas/index.html>`."
+"configuration documentation </manage/slas.html>`."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:250
+#: ../basics/work-with-tickets.rst:252
 msgid "Highlight Text in a Ticket"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:252
+#: ../basics/work-with-tickets.rst:254
 msgid ""
 "Use the highlighter tool in the upper right corner to mark up important "
 "text. This feature is not about highlighting text in the editor to send it "
 "to customers. It is just about highlighting important parts for other agents."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:256
+#: ../basics/work-with-tickets.rst:258
 msgid ""
 "First select the text you want to highlight, then click on the highlighter "
 "button with the pencil. In case you want to use a different color, open the "
@@ -3006,7 +3006,7 @@ msgstr ""
 msgid "Ticket highlighter"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:268
+#: ../basics/work-with-tickets.rst:270
 msgid ""
 "You now know the basics and how to work with tickets in general. However, "
 "there are many more features in Zammad which can be very useful in your "
diff --git a/locale/th/LC_MESSAGES/user-docs.po b/locale/th/LC_MESSAGES/user-docs.po
index 2023bfae..e1521116 100644
--- a/locale/th/LC_MESSAGES/user-docs.po
+++ b/locale/th/LC_MESSAGES/user-docs.po
@@ -7,7 +7,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-04-01 14:03+0200\n"
+"POT-Creation-Date: 2026-04-08 11:01+0200\n"
 "PO-Revision-Date: 2025-05-29 09:01+0000\n"
 "Last-Translator: Sumonchai Wongphithak <sumonchai@gmail.com>\n"
 "Language-Team: Thai <https://translations.zammad.org/projects/documentations/"
@@ -2901,7 +2901,7 @@ msgid ""
 "customers. When such a deadline is passed, the ticket escalates."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:223
+#: ../basics/work-with-tickets.rst:225
 msgid ""
 "Zammad notifies you by default when tickets approach or exceed their "
 "deadlines. Configure these notifications in your :doc:`profile settings </"
@@ -2910,7 +2910,7 @@ msgid ""
 "tickets which are expected to escalate within the next 10 minutes."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:229
+#: ../basics/work-with-tickets.rst:231
 msgid ""
 "SLA-relevant tickets display a timestamp in the ticket detail header. Hover "
 "over this timestamp to see all escalation stages and deadlines in a popup. "
@@ -2924,35 +2924,35 @@ msgid ""
 "escalation information."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:239
+#: ../basics/work-with-tickets.rst:241
 msgid ""
 "The escalation times are calculated based on your business hours. This means "
 "when your business hours start at 9:00, a ticket is created at 7:00 and you "
 "have an 1-hour deadline, it will escalate at 10:00, unless resolved earlier."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:244
+#: ../basics/work-with-tickets.rst:246
 msgid ""
 "The SLA feature requires a configuration from your admin. In case you don't "
 "see escalation timestamps, either the ticket is not SLA-relevant or the "
 "feature is not configured. Admins can refer to the :admin-docs:`SLA "
-"configuration documentation </manage/slas/index.html>`."
+"configuration documentation </manage/slas.html>`."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:250
+#: ../basics/work-with-tickets.rst:252
 #, fuzzy
 #| msgid "What is a Ticket?"
 msgid "Highlight Text in a Ticket"
 msgstr "อะไรคือ ใบแจ้งซ่อม"
 
-#: ../basics/work-with-tickets.rst:252
+#: ../basics/work-with-tickets.rst:254
 msgid ""
 "Use the highlighter tool in the upper right corner to mark up important "
 "text. This feature is not about highlighting text in the editor to send it "
 "to customers. It is just about highlighting important parts for other agents."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:256
+#: ../basics/work-with-tickets.rst:258
 msgid ""
 "First select the text you want to highlight, then click on the highlighter "
 "button with the pencil. In case you want to use a different color, open the "
@@ -2964,7 +2964,7 @@ msgstr ""
 msgid "Ticket highlighter"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:268
+#: ../basics/work-with-tickets.rst:270
 msgid ""
 "You now know the basics and how to work with tickets in general. However, "
 "there are many more features in Zammad which can be very useful in your "
diff --git a/locale/tr/LC_MESSAGES/user-docs.po b/locale/tr/LC_MESSAGES/user-docs.po
index 81f565c5..1dc378d3 100644
--- a/locale/tr/LC_MESSAGES/user-docs.po
+++ b/locale/tr/LC_MESSAGES/user-docs.po
@@ -7,7 +7,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-04-01 14:03+0200\n"
+"POT-Creation-Date: 2026-04-08 11:01+0200\n"
 "PO-Revision-Date: 2025-02-11 08:00+0000\n"
 "Last-Translator: Türk Oyuncu <recentlly@hotmail.com>\n"
 "Language-Team: Turkish <https://translations.zammad.org/projects/"
@@ -3266,7 +3266,7 @@ msgid ""
 "customers. When such a deadline is passed, the ticket escalates."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:223
+#: ../basics/work-with-tickets.rst:225
 msgid ""
 "Zammad notifies you by default when tickets approach or exceed their "
 "deadlines. Configure these notifications in your :doc:`profile settings </"
@@ -3275,7 +3275,7 @@ msgid ""
 "tickets which are expected to escalate within the next 10 minutes."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:229
+#: ../basics/work-with-tickets.rst:231
 msgid ""
 "SLA-relevant tickets display a timestamp in the ticket detail header. Hover "
 "over this timestamp to see all escalation stages and deadlines in a popup. "
@@ -3289,28 +3289,28 @@ msgid ""
 "escalation information."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:239
+#: ../basics/work-with-tickets.rst:241
 msgid ""
 "The escalation times are calculated based on your business hours. This means "
 "when your business hours start at 9:00, a ticket is created at 7:00 and you "
 "have an 1-hour deadline, it will escalate at 10:00, unless resolved earlier."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:244
+#: ../basics/work-with-tickets.rst:246
 msgid ""
 "The SLA feature requires a configuration from your admin. In case you don't "
 "see escalation timestamps, either the ticket is not SLA-relevant or the "
 "feature is not configured. Admins can refer to the :admin-docs:`SLA "
-"configuration documentation </manage/slas/index.html>`."
+"configuration documentation </manage/slas.html>`."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:250
+#: ../basics/work-with-tickets.rst:252
 #, fuzzy
 #| msgid "Highlighting Ticket Text"
 msgid "Highlight Text in a Ticket"
 msgstr "Bilet Metnini Öne Çıkarmak"
 
-#: ../basics/work-with-tickets.rst:252
+#: ../basics/work-with-tickets.rst:254
 #, fuzzy
 msgid ""
 "Use the highlighter tool in the upper right corner to mark up important "
@@ -3320,7 +3320,7 @@ msgstr ""
 "Önemli metni işaretlemek için sağ üst köşedeki vurgulayıcı aracını kullanın. "
 "(Öne çıkanlarınız diğer temsilciler tarafından **görünmez**.)"
 
-#: ../basics/work-with-tickets.rst:256
+#: ../basics/work-with-tickets.rst:258
 msgid ""
 "First select the text you want to highlight, then click on the highlighter "
 "button with the pencil. In case you want to use a different color, open the "
@@ -3332,7 +3332,7 @@ msgstr ""
 msgid "Ticket highlighter"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:268
+#: ../basics/work-with-tickets.rst:270
 msgid ""
 "You now know the basics and how to work with tickets in general. However, "
 "there are many more features in Zammad which can be very useful in your "
diff --git a/locale/zh_Hans/LC_MESSAGES/user-docs.po b/locale/zh_Hans/LC_MESSAGES/user-docs.po
index 0a989537..14d6d01d 100644
--- a/locale/zh_Hans/LC_MESSAGES/user-docs.po
+++ b/locale/zh_Hans/LC_MESSAGES/user-docs.po
@@ -7,7 +7,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-04-01 14:03+0200\n"
+"POT-Creation-Date: 2026-04-08 11:01+0200\n"
 "PO-Revision-Date: 2026-03-03 12:00+0000\n"
 "Last-Translator: HanLin <hanlin954658@gmail.com>\n"
 "Language-Team: Chinese (Simplified Han script) <https://"
@@ -2976,7 +2976,7 @@ msgid ""
 "customers. When such a deadline is passed, the ticket escalates."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:223
+#: ../basics/work-with-tickets.rst:225
 msgid ""
 "Zammad notifies you by default when tickets approach or exceed their "
 "deadlines. Configure these notifications in your :doc:`profile settings </"
@@ -2985,7 +2985,7 @@ msgid ""
 "tickets which are expected to escalate within the next 10 minutes."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:229
+#: ../basics/work-with-tickets.rst:231
 msgid ""
 "SLA-relevant tickets display a timestamp in the ticket detail header. Hover "
 "over this timestamp to see all escalation stages and deadlines in a popup. "
@@ -2999,33 +2999,33 @@ msgid ""
 "escalation information."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:239
+#: ../basics/work-with-tickets.rst:241
 msgid ""
 "The escalation times are calculated based on your business hours. This means "
 "when your business hours start at 9:00, a ticket is created at 7:00 and you "
 "have an 1-hour deadline, it will escalate at 10:00, unless resolved earlier."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:244
+#: ../basics/work-with-tickets.rst:246
 msgid ""
 "The SLA feature requires a configuration from your admin. In case you don't "
 "see escalation timestamps, either the ticket is not SLA-relevant or the "
 "feature is not configured. Admins can refer to the :admin-docs:`SLA "
-"configuration documentation </manage/slas/index.html>`."
+"configuration documentation </manage/slas.html>`."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:250
+#: ../basics/work-with-tickets.rst:252
 msgid "Highlight Text in a Ticket"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:252
+#: ../basics/work-with-tickets.rst:254
 msgid ""
 "Use the highlighter tool in the upper right corner to mark up important "
 "text. This feature is not about highlighting text in the editor to send it "
 "to customers. It is just about highlighting important parts for other agents."
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:256
+#: ../basics/work-with-tickets.rst:258
 msgid ""
 "First select the text you want to highlight, then click on the highlighter "
 "button with the pencil. In case you want to use a different color, open the "
@@ -3037,7 +3037,7 @@ msgstr ""
 msgid "Ticket highlighter"
 msgstr ""
 
-#: ../basics/work-with-tickets.rst:268
+#: ../basics/work-with-tickets.rst:270
 msgid ""
 "You now know the basics and how to work with tickets in general. However, "
 "there are many more features in Zammad which can be very useful in your "