Skip to content

SUPPORT.md

Latest commit

 

History

History
34 lines (25 loc) · 1.87 KB

SUPPORT.md

File metadata and controls

34 lines (25 loc) · 1.87 KB
Raw

Getting help

XE Local AI Engine is maintained in spare time. There is no paid support and no guaranteed response time, but every report is read.

Before you ask

  • Using the app: the FAQ & troubleshooting page answers the common problems (installing, the Windows warning, slow replies, the unlock page, resets, updates).
  • Operating or developing it: Troubleshooting covers the data directory, exit codes, logs and the support bundle.

Where to ask

You have Go to
A bug or a problem Open an issue and pick the bug form
A question, an idea or an impression GitHub Discussions, or the feedback form under issues
A security vulnerability Not a public issue. Report it privately as described in SECURITY.md

What to include

Giving feedback explains the best report in detail. In short:

  • The version. It is on the About page in the app. From a terminal, --status --json reports it as version while the engine runs (on Windows, through current\XE-Local-AI-Engine.WindowsLauncher.exe).
  • The support bundle. The bug button in the header opens Diagnostics; Export saves one zip with the browser snapshot and the engine's log tails. Review it before attaching it: the scrubbing is a safety net, not a guarantee.
  • If the app will not start: the exit code and message, and the newest files from the logs folder in the data directory.
  • What you did, what happened, and what you expected.

Never post passwords, the recovery code, node.key or private documents in an issue: issues are public.