diff --git a/lib/direct/commerce-contract.ts b/lib/direct/commerce-contract.ts
index 4026242..fdf6bd3 100644
--- a/lib/direct/commerce-contract.ts
+++ b/lib/direct/commerce-contract.ts
@@ -81,7 +81,7 @@ export const DIRECT_PRICING_FAQ_ITEMS = [
   {
     question: "What is your refund policy?",
     answer:
-      "Direct refund requests are reviewed case by case. A refund and cancellation of automatic renewal are separate actions, so tell support which outcome you need.",
+      "You can cancel and get a full refund within 14 days of any Direct payment, without giving a reason. Later requests are reviewed case by case. A refund and cancellation of automatic renewal are separate actions, so tell support which outcome you need.",
   },
   {
     question: "What happens after my subscription expires?",
diff --git a/lib/direct/support-content.ts b/lib/direct/support-content.ts
index 3baa835..eda2274 100644
--- a/lib/direct/support-content.ts
+++ b/lib/direct/support-content.ts
@@ -1,8 +1,8 @@
 export const DIRECT_SUPPORT_REFUND_TITLE = "Direct purchase refunds";
 export const DIRECT_SUPPORT_REFUND_BODY =
-  "Direct refund requests are reviewed case by case. A refund and cancellation of automatic renewal are separate actions.";
+  "You can cancel and request a full refund within 14 days of any Direct payment, without giving a reason. Later requests are reviewed case by case. A refund and cancellation of automatic renewal are separate actions.";
 export const DIRECT_SUPPORT_REFUND_FAQ =
-  "Choose “Paddle refund (direct purchase)” in the support form and use the email address from your Paddle receipt. Add the transaction ID and say whether you want a refund only or a refund plus cancellation of automatic renewal. Requests are reviewed case by case. Mac App Store purchases are refunded by Apple.";
+  "Choose “Paddle refund (direct purchase)” in the support form and use the email address from your Paddle receipt. Add the transaction ID and say whether you want a refund only or a refund plus cancellation of automatic renewal. Refunds requested within 14 days of a payment are granted without giving a reason; later requests are reviewed case by case. Mac App Store purchases are refunded by Apple.";
 
 export const HORA_INSTALLATION_FAQ =
   "You can download the Direct edition from horacal.app and choose a plan in the app, install hora from the Mac App Store, or use it through Setapp. Direct includes a 7-day cardless trial before you choose Monthly or Annual.";
diff --git a/scripts/verify-sanity-site.ts b/scripts/verify-sanity-site.ts
index fdee71c..0d4eb44 100644
--- a/scripts/verify-sanity-site.ts
+++ b/scripts/verify-sanity-site.ts
@@ -369,7 +369,8 @@ function validatePricing(document: SiteDocument) {
   expectCopy(publicCopy, "7-day", "pricingPage public copy");
   expectCopy(publicCopy, "cardless", "pricingPage public copy");
   expectCopy(publicCopy, "no new lifetime", "pricingPage public copy");
-  for (const forbidden of ["14-day", "14 day", "24-hour", "24 hour"]) {
+  expectCopy(publicCopy, "14 days", "pricingPage public copy");
+  for (const forbidden of ["24-hour", "24 hour"]) {
     expect(!publicCopy.includes(forbidden), `pricingPage public copy must not promise ${forbidden}`);
   }
 }
@@ -604,13 +605,15 @@ function validateLegal(document: SiteDocument, kind: "privacy" | "terms" | "refu
 
   if (kind === "refunds") {
     const publicCopy = searchableText(document.body);
+    expectCopy(publicCopy, "within 14 days", "refundsPage.body");
+    expectCopy(publicCopy, "without giving a reason", "refundsPage.body");
     expectCopy(publicCopy, "reviewed case by case", "refundsPage.body");
     expectCopy(
       publicCopy,
       "refund and cancellation of automatic renewal are separate actions",
       "refundsPage.body",
     );
-    for (const forbidden of ["14-day", "14 day", "24-hour", "24 hour"]) {
+    for (const forbidden of ["24-hour", "24 hour"]) {
       expect(!publicCopy.includes(forbidden), `refundsPage.body must not promise ${forbidden}`);
     }
   }
@@ -635,6 +638,7 @@ function validateCodeOwnedDirectSupport() {
     DIRECT_SUPPORT_REFUND_FAQ,
   ]);
   expectCopy(publicCopy, "direct purchase refunds", "support Direct refund copy");
+  expectCopy(publicCopy, "within 14 days", "support Direct refund copy");
   expectCopy(publicCopy, "reviewed case by case", "support Direct refund copy");
   expectCopy(
     publicCopy,
diff --git a/tests/direct-commerce-contract.test.ts b/tests/direct-commerce-contract.test.ts
index c2016ed..d9e9ccb 100644
--- a/tests/direct-commerce-contract.test.ts
+++ b/tests/direct-commerce-contract.test.ts
@@ -45,7 +45,9 @@ test("keeps Direct new-sale pricing in code while Sanity controls download visib
   const publicCopy = JSON.stringify(DIRECT_PRICING_FAQ_ITEMS).toLowerCase();
   assert.match(publicCopy, /7-day cardless trial/);
   assert.match(publicCopy, /no new lifetime plan/);
-  assert.doesNotMatch(publicCopy, /14-day|14 day|24-hour|24 hour/);
+  assert.match(publicCopy, /within 14 days of any direct payment/);
+  assert.match(publicCopy, /reviewed case by case/);
+  assert.doesNotMatch(publicCopy, /24-hour|24 hour/);
   assert.equal(
     DIRECT_CHECKOUT_PRICE_NOTE,
     "Choose a plan in the app. Final currency and applicable taxes are confirmed in checkout.",