Case SLA isn't updating

[greycel]

Using v2023.09.28-rc0

Case SLA isn't getting updated and remains the same even after 20 days.
As per #254, assuming there is an SLA monitoring service and option to create SLA policies. Unfortunately, I couldn't find an option for it in UI.

Is there any workaround for this, or can we create the required policies via API?

[n3tsurge]

The Case SLA system does not exist yet. It was slated for a case management 2.0 overhaul but that got shelved for a bit for other priorities Sent from my Verizon, Samsung Galaxy s

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________________________________ From: Greycel ***@***.***> Sent: Tuesday, May 7, 2024 6:48:28 AM To: reflexsoar/reflex-api ***@***.***> Cc: Subscribed ***@***.***> Subject: [reflexsoar/reflex-api] Case SLA isn't updating (Issue #481) Using v2023.09.28-rc0<https://github.com/reflexsoar/reflex-api/releases/tag/v2023.09.28-rc0> Case SLA isn't getting updated and remains the same even after 20 days. As per #254<#254>, assuming there is an SLA monitoring service and option to create SLA policies. Unfortunately, I couldn't find an option for it in UI. image.png (view on web)<https://github.com/reflexsoar/reflex-api/assets/11851504/01bf6d75-5db8-49eb-a402-38c849318932> Is there any workaround for this, or can we create the required policies via API? — Reply to this email directly, view it on GitHub<#481>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AAMAOVJUIHWGRNQDLPJYWRTZBCWPZAVCNFSM6AAAAABHKXQ6LCVHI2DSMVQWIX3LMV43ASLTON2WKOZSGI4DEOJTGIYTCOA>. You are receiving this because you are subscribed to this thread.Message ID: ***@***.***>

[greycel]

Okay, Will it be a part of any upcoming releases?

[n3tsurge]

Not in this calendar years roadmap sadly, unless someone sponsors the feature or we finish our roadmap early. Sent from my Verizon, Samsung Galaxy s

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________________________________ From: Greycel ***@***.***> Sent: Tuesday, May 7, 2024 7:22:38 AM To: reflexsoar/reflex-api ***@***.***> Cc: Brian Carroll ***@***.***>; Comment ***@***.***> Subject: Re: [reflexsoar/reflex-api] Case SLA isn't updating (Issue #481) Okay, Will it be a part of any upcoming releases? — Reply to this email directly, view it on GitHub<#481 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AAMAOVJFVFNLMGSSK2G5COTZBC2P5AVCNFSM6AAAAABHKXQ6LCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAOJYGE3TIMRQGU>. You are receiving this because you commented.Message ID: ***@***.***>