Connection failed (UnsupportedPixelFormat)

[PCAssistSoftware]

Can anyone advise why I get the above error and how I can resolve it

Thank you

[limaolm]

I tried the example and see the same error!

[ishkang]

I am getting the same error!

[sergiofactvs]

Same error

[pkntenuki]

Tried to connect to uvnc server on windows server 2008 R2 - same error.
Same procedure with uvnc server on windows 7 - works!
Both installations of unvc server are identical (version and settings).

[ScottAtBarco]

For what it's worth, I fixed this problem by using the pixel format for the server depth property in RemoteServer.LibVnc.UpdateServerFormat here:

        private void UpdateServerFormat(VncPixelFormat pixelFormat)
        {
            var serverFormat = this.server.ServerFormat;
            serverFormat.RedShift = (byte)pixelFormat.RedShift;
            serverFormat.GreenShift = (byte)pixelFormat.GreenShift;
            serverFormat.BlueShift = (byte)pixelFormat.BlueShift;
            serverFormat.Depth = (byte)pixelFormat.BitDepth; // <--------- added this line of code

            this.server.ServerFormat = serverFormat;
        }