ERROR 500 When savin LDAP CONF

[GamerClassN7]

Can anybody help me with this issue ?

[GamerClassN7]

i tracked it to this line https://github.com/osTicket/osTicket-plugins/blob/develop/lib/pear-pear.php.net/net_ldap2/Net/LDAP2.php#L701 maybe maybe @JediKev can share some light :)

[GamerClassN7]

Can anyone prowide some idea why is this happeninge ?

[GamerClassN7]

@protich sorry for mention but we are really despered to get it working, and you already managed to fix one of bad downsides of OST the oauth when basic authentication was droped on ms site.

Would you be able please to take a look on to this issue ?

[JediKev]

@GamerClassN7

Have you tried using this build of the plugin?

• https://forum.osticket.com/d/102536-active-directory-user-authentication-doesnt-work-agents-do/74

Cheers.

[GamerClassN7]

@GamerClassN7

Have you tried using this build of the plugin?

• https://forum.osticket.com/d/102536-active-directory-user-authentication-doesnt-work-agents-do/74

Cheers.

Hi i already, tryed that :( unforchunatelly, in test enviroment when i try LDAP ove standart port and everithhing is correct, but in production with LDAPS each time i try to save the setting i get 500 error

[JediKev]

@GamerClassN7

Then it sounds like it truly can’t connect. Have you checked your firewall, ports, SSL cert, etc.? Have you tried an LDAPS connection from the webserver to see if it can connect properly?

Cheers.

[GamerClassN7]

yes i tryed ldaps Conection ower Powershell and native win server app both are working
i even writed simple php test using same library and its also worked

[JediKev]

@GamerClassN7

Post a screenshot of Admin Panel > Dashboard > Information.

Cheers.

[GamerClassN7]

@JediKev

[JediKev]

@GamerClassN7

The only thing out of place here is the message about no longer being supported. Looks like you are having some DNS issues for that. However, I don't think that has any effect on this issue.

At this point the best course of action will be to track your connection logs and see at what point it fails. We'd just be guessing without more detailed errors/information.

Cheers.

[GamerClassN7]

Yes you are right server is deployed in same ENV as My dev server both are high sec enviroments. if you can guid me threw i can get you logs if you want :).

Yes you are right server is deployed in same ENV as My dev server both are high sec. enviroments. if you can guid me threw i can get you logs if you want :).

[GamerClassN7]

but i guss from waht i see incorect variable is pushed in to the ldap_close() fuction as i posted in initial message, prehaps it si some edge cases when plugin configuration validation fail ? judst guessing since if validation fails nothing can be closed if conection is not established right ?

[JediKev]

@GamerClassN7

I am not a windows/IIS guy so I'm not going to be too helpful here. I did some quick googling and saw that the Windows Event Viewer can log LDAP/LDAPS connections/authentication attempts. You may need to go in and enable it though.

It basically can't close a connection as the connection is false meaning it didn't connect properly.

Cheers.

[GamerClassN7]

@JediKev
I checked EVENT LOG already nothing suspicious here.
PHP log and IIS log are also empty. unforchunatelly

I even runned tests over powershell and telnet to server over port 636 and it get threw :(

[GamerClassN7]

if anyone interested there is simple ps LDAP and LDAPS tester https://evotec.xyz/testing-ldap-and-ldaps-connectivity-with-powershell/