GitHub Education-Verification isssue

[0jvan]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Title:

GitHub Education-Verification isssue

---

Post:

Hi everyone,
I'm having trouble getting verified for the GitHub Student Developer Pack and wanted to ask for some help.
Every time I try to complete the application, the camera verification keeps failing. It constantly throws an error saying the document is not clearly visible or unreadable (as shown in the attached screenshot).
I have already tried uploading different official school documents with good lighting and clear text, but the system keeps rejecting the capture.
Has anyone run into this issue before, or is there a way to request a manual review? Any help or advice would be greatly appreciated.
Thanks!

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[NauhwarDev]

The message in your screenshot seems to point specifically to the document-capture step rather than saying that your academic status is ineligible.

Since you've already tried different official documents, I'd first make sure the browser has camera permission and try the verification again from a different browser/device. GitHub's own message also suggests trying another computer or mobile device.

If you're still getting the same rejection with a clear document after trying that, I'd contact GitHub Education Support rather than repeatedly submitting the same application. Include the rejection message and explain that you've already tried multiple official documents and different devices.

I also wouldn't post the actual school documents here, since they can contain personal information.