sift/samples.py at main · najmulhasan-code/sift · GitHub

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"""Ten realistic MSP support tickets for demo mode."""

SAMPLE_TICKETS = [
    # Networking
    (
        "the internet is down again for the whole office and nobody can do"
        " anything. we have a client call in 20 minutes and we cant even"
        " get to our email. please fix ASAP"
    ),
    (
        "remote user karen says the vpn keeps disconnecting every few"
        " minutes. she is working from home and losing connection to the"
        " shared drive. this has been going on since yesterday morning"
    ),
    # Cloud Infrastructure
    (
        "our aws thing stopped working and the client presentation is in"
        " 2 hours. i think its the database or something, the website just"
        " shows an error page now. revenue is being affected"
    ),
    (
        "the azure virtual machine for the accounting team is super slow"
        " today. quickbooks keeps freezing and they cant process invoices."
        " it was fine last week"
    ),
    # Security
    (
        "john got an email saying his password was changed but he didnt"
        " change it. now he cant log into anything and there are emails"
        " in his sent folder he didnt write. this looks really bad"
    ),
    (
        "we got a popup on three computers saying all our files are"
        " encrypted and we need to pay bitcoin to get them back. nobody"
        " touch anything. the whole sales team is affected"
    ),
    # Endpoint
    (
        "laptop wont turn on and sarah has a meeting in 30 mins. she"
        " tried charging it overnight but the light doesnt come on."
        " its a dell latitude, maybe 2 years old"
    ),
    (
        "the main office printer is jammed again and printing blank"
        " pages when it does work. we have 200 invoices to print by"
        " end of day. model is HP LaserJet Pro in the copy room"
    ),
    # Identity
    (
        "new employee starts monday and needs access to everything."
        " sharepoint, teams, the shared drive, and quickbooks. her name"
        " is lisa martinez, she is joining the finance department"
    ),
    (
        "im locked out of my account again and the MFA code on my"
        " phone isnt working. i have tried like 10 times. i need to"
        " submit payroll by noon today or people dont get paid"
    ),
]

SAMPLE_LABELS = [
    "Networking",
    "Networking",
    "Cloud Infrastructure",
    "Cloud Infrastructure",
    "Security",
    "Security",
    "Endpoint",
    "Endpoint",
    "Identity",
    "Identity",
]