diff --git a/src/main/webapp/support/converse.jsp b/src/main/webapp/support/converse.jsp
index b4032ccf..176c06e5 100644
--- a/src/main/webapp/support/converse.jsp
+++ b/src/main/webapp/support/converse.jsp
@@ -1,349 +1,54 @@
 <%@page contentType="text/html; charset=UTF-8" %>
 <%
     String xmppDomain = application.getInitParameter("xmpp-domain");
-    boolean debug = false;
 %>
 <!DOCTYPE html>
 <html lang="en">
 <head>
     <title>Converse.js</title>
     <meta charset="utf-8">
-    <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
     <meta name="viewport" content="width=device-width, initial-scale=1.0" />
     <meta name="description" content="Converse.js: An XMPP chat client which can be integrated into any website" />
     <meta name="author" content="JC Brand" />
     <meta name="keywords" content="xmpp chat webchat converse.js" />
-    <link rel="stylesheet" type="text/css" media="screen" href="https://cdn.conversejs.org/5.0.2/dist/converse.min.css">
-    <script src="https://cdn.conversejs.org/3rdparty/libsignal-protocol.min.js"></script>
-    <script src="https://cdn.conversejs.org/5.0.2/dist/converse.min.js" charset="utf-8"></script>
+    <link rel="stylesheet" type="text/css" media="screen" href="https://cdn.conversejs.org/14.0.0/dist/converse.min.css">
+    <script type="module" src="https://cdn.conversejs.org/14.0.0/dist/converse.min.js"></script>
 
     <style>
         .converse-container {
             height: 558px;
         }
+
+        /* <converse-root> is a custom element, so it defaults to display:inline.
+           Converse only sets 'position: relative' on it in embedded mode, while its
+           inner <converse-chats> uses height:100%. Without a block box and a definite
+           height to resolve against, the chat collapses to zero height. */
+        .converse-container converse-root {
+            display: block;
+            height: 100%;
+        }
     </style>
 </head>
 
-<body id="page-top" data-spy="scroll">
+<body id="page-top">
     <div class="converse-container">
-        <div id="conversejs" class="theme-concord"></div>
+        <converse-root id="conversejs"></converse-root>
     </div>
-</body>
-
-<script>
-    var nickColors = {}, avatars = {}, videoRecorder = null, _converse = null;   
-
-    window.addEventListener("load", function()
-    {    
-        setupPlugins();
 
+    <script type="module">
         converse.initialize({
             authentication: 'anonymous',
             auto_login: true,
             auto_join_rooms: [
-                'open_chat@conference.igniterealtime.org',
+                'open_chat@conference.igniterealtime.org'
             ],
             bosh_service_url: 'https://igniterealtime.org/http-bind/',
-            jid: 'igniterealtime.org',
+            jid: '<%= xmppDomain %>',
             muc_fetch_members: false,
             singleton: true,
-            theme: 'concord',        
-            view_mode: 'embedded',
-            whitelisted_plugins: ["ignite"]        
+            theme: 'default',
+            view_mode: 'embedded'
         });
-    });
-  
-    //-------------------------------------------------------
-    //
-    //  Functions
-    //
-    //-------------------------------------------------------
-  
-    function setupPlugins()
-    {
-        var Strophe = converse.env.Strophe, dayjs = converse.env.dayjs;
-
-        converse.plugins.add("ignite", {
-            dependencies: [],
-
-            initialize: function () {
-                _converse = this._converse;   
-                
-                _converse.api.listen.on('renderToolbar', function(view)
-                {
-                    console.debug('ingite - renderToolbar', view.model);                    
-                    var id = view.model.get("box_id"); 
-                    var jid = view.model.get("jid");
-                    
-                    var scrolldown = addToolbarItem(view, id, "ignite-scrolldown-" + id, '<a class="fa fa-angle-double-down" title="Scroll to the bottom"></a>');                       
-
-                    scrolldown.addEventListener('click', function(evt)
-                    {                   
-                        evt.stopPropagation();
-                        view.viewUnreadMessages()
-
-                    }, false); 
-                    
-                    var jitsimeet = addToolbarItem(view, id, "ignite-jitsimeet-" + id, '<a class="fas fa-video" title="JitsiMeet at where hope springs eternal"></a>');  
-                    
-                    jitsimeet.addEventListener('click', function(evt)
-                    {  
-                        evt.stopPropagation();                    
-                        doVideo(view, id, jid);
-                        
-                    }, false);  
-                    
-                    var screencast = addToolbarItem(view, id, "ignite-screencast-" + id, '<a class="fa fa-desktop" title="ScreenCast. Click to here to start and click here again to stop"></a>');                    
-                    
-                    screencast.addEventListener('click', function(evt)
-                    {  
-                        evt.stopPropagation();                    
-                        toggleScreenCast(view);
-                        
-                    }, false);                     
-                });
-                
-                console.log("ignite plugin is ready");
-            },
-
-            overrides: {
-                MessageView: {
-
-                    renderChatMessage: async function renderChatMessage()
-                    { 
-                        if (this.model.vcard)
-                        {
-                            var nick = this.model.getDisplayName();
-
-                            if (nick && _converse.DEFAULT_IMAGE == this.model.vcard.attributes.image)
-                            {
-                                var dataUri = createAvatar(nick);
-                                var avatar = dataUri.split(";base64,");
-                                
-                                this.model.vcard.attributes.image = avatar[1];
-                                this.model.vcard.attributes.image_type = "image/png";
-                            }
-                        } 
-                        
-                        await this.__super__.renderChatMessage.apply(this, arguments);                        
-                    }
-                }                    
-            }
-        });                
-    }
-    
-    function createAvatar (nickname, width, height, font)
-    {
-        nickname = nickname.toLowerCase();
-
-        if (avatars[nickname])
-        {
-            return avatars[nickname];
-        }
-
-        if (!width) width = 32;
-        if (!height) height = 32;
-        if (!font) font = "16px Arial";
-
-        var canvas = document.createElement('canvas');
-        canvas.style.display = 'none';
-        canvas.width = width;
-        canvas.height = height;
-        document.body.appendChild(canvas);
-        var context = canvas.getContext('2d');
-        context.fillStyle = getRandomColor(nickname);
-        context.fillRect(0, 0, canvas.width, canvas.height);
-        context.font = font;
-        context.fillStyle = "#fff";
-
-        var first, last, pos = nickname.indexOf("@");
-        if (pos > 0) nickname = nickname.substring(0, pos);
-
-        var name = nickname.split(" ");
-        if (name.length == 1) name = nickname.split(".");
-        if (name.length == 1) name = nickname.split("-");
-        var l = name.length - 1;
-
-        if (name && name[0] && name.first != '')
-        {
-            first = name[0][0];
-            last = name[l] && name[l] != '' && l > 0 ? name[l][0] : null;
-
-            if (last) {
-                var initials = first + last;
-                context.fillText(initials.toUpperCase(), 3, 23);
-            } else {
-                var initials = first;
-                context.fillText(initials.toUpperCase(), 10, 23);
-            }
-            var data = canvas.toDataURL();
-            document.body.removeChild(canvas);
-        }
-        
-        var dataUrl = canvas.toDataURL();
-        avatars[nickname] = dataUrl;
-        return dataUrl;
-    }
-
-    function getRandomColor (nickname)
-    {
-        if (nickColors[nickname])
-        {
-            return nickColors[nickname];
-        }
-        else {
-            var letters = '0123456789ABCDEF';
-            var color = '#';
-
-            for (var i = 0; i < 6; i++) {
-                color += letters[Math.floor(Math.random() * 16)];
-            }
-            nickColors[nickname] = color;
-            return color;
-        }
-    } 
-    
-    function __newElement (el, id, html, className)
-    {
-        var ele = document.createElement(el);
-        if (id) ele.id = id;
-        if (html) ele.innerHTML = html;
-        if (className) ele.classList.add(className);
-        document.body.appendChild(ele);
-        return ele;
-    }
-
-    function addToolbarItem (view, id, label, html)
-    {
-        var placeHolder = view.el.querySelector('#place-holder');
-
-        if (!placeHolder)
-        {
-            var smiley = view.el.querySelector('.toggle-smiley.dropup');
-            smiley.insertAdjacentElement('afterEnd', __newElement('li', 'place-holder'));
-            placeHolder = view.el.querySelector('#place-holder');
-        }
-        var newEle = __newElement('li', label, html);
-        placeHolder.insertAdjacentElement('afterEnd', newEle);
-        return newEle;
-    }  
-    
-    function doVideo (view, id, jid)
-    {
-        var div = view.el.querySelector(".box-flyout");
-
-        if (div)
-        {
-            var url = "https://meet.jit.si/WhereHopeSpringsEternal#config.startWithVideoMuted=true"
-            div.innerHTML = '<iframe src="' + url + '" id="jitsimeet" allow="microphone; camera;" frameborder="0" seamless="seamless" allowfullscreen="true" scrolling="no" style="z-index: 2147483647;width:100%;height:-webkit-fill-available;height:-moz-available;"></iframe>';
-
-            var jitsiDiv = div.querySelector('#jitsimeet');
-            var firstTime = true;
-
-            jitsiDiv.addEventListener("load", function ()
-            {
-                console.debug("doVideo - load", this);
-
-                if (!firstTime) // meeting closed and root url is loaded
-                {
-                    view.close();
-                    _converse.api.rooms.open(jid);
-                }
-
-                if (firstTime) firstTime = false;   // ignore when jitsi-meet room url is loaded
-
-            });
-        }    
-    }
-    
-    function toggleScreenCast (view)
-    {
-        if (videoRecorder == null)
-        {
-            getDisplayMedia().then(stream =>
-            {
-                handleStream(stream, view);
-
-            }, error => {
-                handleError(error)
-            });
-
-        } else {
-            videoRecorder.stop();
-        }
-
-        return true;
-    }
-
-    function getDisplayMedia ()
-    {
-        if (navigator.getDisplayMedia) {
-          return navigator.getDisplayMedia({video: true});
-        } else if (navigator.mediaDevices.getDisplayMedia) {
-          return navigator.mediaDevices.getDisplayMedia({video: true});
-        } else {
-          return navigator.mediaDevices.getUserMedia({video: {mediaSource: 'screen'}});
-        }
-    }
-
-    function handleStream (stream, view)
-    {
-        navigator.mediaDevices.getUserMedia({audio: true, video: false}).then((audioStream) => handleAudioStream(stream, audioStream, view)).catch((e) => handleError(e))
-    }
-
-    function handleAudioStream (stream, audioStream, view)
-    {
-        console.debug("handleAudioStream - seperate", stream, audioStream);
-
-        stream.addTrack(audioStream.getAudioTracks()[0]);
-        audioStream.removeTrack(audioStream.getAudioTracks()[0]);
-
-        console.debug("handleAudioStream - merged", stream);
-
-        var video = document.createElement('video');
-        video.playsinline = true;
-        video.autoplay = true;
-        video.muted = true;
-        video.srcObject = stream;
-        video.style.display = "none";
-
-        setTimeout(function()
-        {
-            videoRecorder = new MediaRecorder(stream);
-            videoChunks = [];
-
-            videoRecorder.ondataavailable = function(e)
-            {
-                console.debug("handleStream - start", e);
-
-                if (e.data.size > 0)
-                {
-                    console.debug("startRecorder push video ", e.data);
-                    videoChunks.push(e.data);
-                }
-            }
-
-            videoRecorder.onstop = function(e)
-            {
-                console.debug("handleStream - stop", e);
-
-                stream.getTracks().forEach(track => track.stop());
-
-                var blob = new Blob(videoChunks, {type: 'video/webm;codecs=h264'});
-                var file = new File([blob], "screencast-" + Math.random().toString(36).substr(2,9) + ".webm", {type: 'video/webm;codecs=h264'});
-                view.model.sendFiles([file]);
-                videoRecorder = null;
-            }
-
-            videoRecorder.start();
-            console.debug("handleStream", video, videoRecorder);
-
-        }, 1000);
-    }
-
-    function handleError (e)
-    {
-        console.error("ScreenCast", e)
-    }
-</script>
+    </script>
+</body>
 </html>
