| copyright |
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|---|---|---|---|
| lastupdated | 2026-04-20 | ||
| keywords | vlans support case | ||
| subcollection | vlans |
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{: #gettinghelp-vlans}
If you experience an issue or have questions when you use VLANs, you can use the following resources before you open a support case. {: shortdesc}
- Ask a question in the AI assistant from the console or the {{site.data.keyword.cloud_notm}} CLI.
- Review FAQs in the product documentation.
- Check the status of the {{site.data.keyword.Bluemix_notm}} platform and resources by going to the Status page{: external}.
If you still can't resolve the problem, you can open a support case. For more information, see Creating support cases. And, if you're looking to provide feedback, see Submitting feedback.
{: #support-case-details-vlans}
To help ensure that the support team has all of the details to investigate your issue, provide detailed information. Review the following tips about the type of information to include in your support case for issues with VLANs. Provide the following details based on the problem you're experiencing:
- Order problems: user ID, location, network, order ID if created
- Routing problems: mtr data, fully qualified names, and fully qualified addresses
- Trunking problems: fully qualified names, hardware hostnames, hardware IDs, user ID
- Cancellation problems: fully qualified name, user ID, billing item ID