Ticket-Management-System-Python/test_original_script.py at main · hemanthreddy2105/Ticket-Management-System-Python · GitHub

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"""Tests that run the original script ("ticket management system.py") as a real program.

Each test feeds scripted keyboard input to the script inside a temporary folder,
so the real tickets.txt is never touched. Run with:  python -m unittest -v
"""

import os
import subprocess
import sys
import tempfile
import unittest

SCRIPT = os.path.join(os.path.dirname(os.path.abspath(__file__)), "ticket management system.py")


class OriginalScriptTests(unittest.TestCase):
    def setUp(self):
        self._tmp = tempfile.TemporaryDirectory()
        self.addCleanup(self._tmp.cleanup)
        self.folder = self._tmp.name

    def run_script(self, *inputs):
        """Run the script with the given menu inputs; every session must end with '11'."""
        result = subprocess.run(
            [sys.executable, SCRIPT],
            input="\n".join(inputs) + "\n",
            capture_output=True,
            text=True,
            cwd=self.folder,
            timeout=30,
        )
        self.assertEqual(result.returncode, 0, result.stderr)
        return result.stdout

    def data_lines(self):
        with open(os.path.join(self.folder, "tickets.txt"), encoding="utf-8") as file:
            return file.read().splitlines()

    def test_closed_count_is_correct(self):
        out = self.run_script("1", "1", "Asha", "Login", "1", "4", "1", "10", "11")
        self.assertIn("closed tickets: 1", out)

    def test_ticket_is_saved_only_once(self):
        self.run_script("1", "1", "Asha", "Login", "1", "11")
        self.assertEqual(len(self.data_lines()), 1)
        out = self.run_script("8", "11")
        self.assertIn("total tickets 1", out)

    def test_vip_priority_survives_restart(self):
        self.run_script("1", "5", "VIP Co", "Server down", "2", "Medium", "11")
        out = self.run_script("2", "11")
        self.assertIn("priority: Medium", out)

    def test_commas_in_text_survive_restart(self):
        self.run_script("1", "1", "Asha", "Login failed, error 500", "1", "11")
        out = self.run_script("2", "11")
        self.assertIn("Issue: Login failed, error 500", out)

    def test_invalid_ticket_type_adds_nothing(self):
        out = self.run_script("1", "1", "Asha", "Login", "9", "8", "11")
        self.assertIn("Invalid Ticket Type", out)
        self.assertIn("total tickets 0", out)

    def test_duplicate_id_is_rejected(self):
        out = self.run_script(
            "1", "1", "Asha", "Login", "1",
            "1", "1",
            "8", "11",
        )
        self.assertIn("Ticket ID already exists.", out)
        self.assertIn("total tickets 1", out)

    def test_open_count_prints_once(self):
        out = self.run_script(
            "1", "1", "A", "x", "1",
            "1", "2", "B", "y", "1",
            "1", "3", "C", "z", "1",
            "9", "11",
        )
        self.assertEqual(out.count("Open Tickets:"), 1)
        self.assertIn("Open Tickets: 3", out)

    def test_reopen_updates_counts(self):
        out = self.run_script("1", "1", "A", "x", "1", "4", "1", "6", "1", "9", "10", "11")
        self.assertIn("Open Tickets: 1", out)
        self.assertIn("closed tickets: 0", out)

    def test_old_four_column_file_still_loads_without_duplicates(self):
        with open(os.path.join(self.folder, "tickets.txt"), "w", encoding="utf-8") as file:
            file.write("1,Asha,Login,Open\n1,Asha,Login,Open\n2,Ravi,Billing,Closed\n")
        out = self.run_script("8", "10", "11")
        self.assertIn("total tickets 2", out)
        self.assertIn("closed tickets: 1", out)


if __name__ == "__main__":
    unittest.main()