Build Support Escalation Tree

[Mosas2000]

Description

Document the escalation path for support issues so teams know who to contact first.

Requirements and context

• Tiered escalation
• Owner contacts
• Availability notes
• Update workflow
• Readable layout

Suggested execution

Fork the repo and create a branch

git checkout -b feature/docs-support-escalation-tree

Implement changes

• Create escalation tree document
• Map support ownership
• Link to runbooks
• Document maintenance steps

Example commit message

docs: build support escalation tree

Guidelines

• Assignment required before starting
• PR must include a closing reference to this issue
• Timeframe: 72 hours