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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">

<title>Tier-1 IT Support Specialist | Help Desk Technician | Microsoft 365 | Entra ID</title>

<link rel="stylesheet" href="style.css">
</head>

<body>

<header class="header">
<div class="container">

<h1>Julien Durel</h1>

<p class="subtitle">
Tier-1 IT Support Specialist | Help Desk Technician | Microsoft 365 | Entra ID | ServiceNow | PowerShell
</p>

<div class="cta">
<a class="btn" href="#projects">View Projects</a>
<a class="btn" href="Julien_Durel_resume.pdf">View Resume</a>
<a class="btn" href="https://github.com/Julentry" target="_blank" rel="noopener">GitHub</a>
</div>

<div class="badges">
<span class="badge">Windows</span>
<span class="badge">Microsoft 365 / Entra</span>
<span class="badge">ServiceNow</span>
<span class="badge">PowerShell</span>
<span class="badge">Linux</span>
</div>

</div>
</header>


<main class="container">

<section class="card">
<h2>About</h2>

<p>
Tier-1 IT Support experience supporting Windows endpoints in secure environments.
Focused on remote entry-level roles in Technical Support, Help Desk, and Service Desk.
Projects below include proof screenshots and step-by-step troubleshooting documentation.
</p>
</section>


<section class="card" id="projects">
<h2>Featured Projects</h2>

<div class="grid">

<article class="project">
<h3>Helpdesk Automation (PowerShell)</h3>

<p>
PowerShell diagnostics script for system information, processes,
services, disk usage, and troubleshooting checks.
Includes screenshots and documented helpdesk scenarios.
</p>

<a class="link"
href="https://github.com/Julentry/helpdesk-automation"
target="_blank"
rel="noopener">
View Repo →
</a>
</article>


<article class="project">
<h3>Microsoft 365 / Entra Helpdesk Lab</h3>

<p>
User creation, password reset, and account sign-in blocking using
Microsoft 365 Admin Center. Includes admin workflow screenshots.
</p>

<a class="link"
href="https://github.com/Julentry/m365-helpdesk-lab"
target="_blank"
rel="noopener">
View Repo →
</a>
</article>


<article class="project">
<h3>ServiceNow Incident Workflow Lab</h3>

<p>
Incident creation, work notes, and resolution workflow demonstrating
ticket lifecycle and documentation practices.
</p>

<a class="link"
href="https://github.com/Julentry/servicenow-helpdesk-lab"
target="_blank"
rel="noopener">
View Repo →
</a>
</article>


<article class="project">
<h3>Linux Support Lab</h3>

<p>
Basic Linux troubleshooting including system information,
disk usage, process checks, and network diagnostics with screenshots.
</p>

<a class="link"
href="https://github.com/Julentry/linux-support-lab"
target="_blank"
rel="noopener">
View Repo →
</a>
</article>


<article class="project">
<h3>Tier-1 Helpdesk Incident Response Lab</h3>

<p>
Realistic Windows helpdesk troubleshooting scenarios including DNS failures,
Windows service outages, high CPU usage, and low disk space incidents.
Each case documents investigation steps, root cause analysis, and resolution
with supporting screenshots.
</p>

<a class="link"
href="https://github.com/Julentry/Tier-1-Helpdesk-Incident-Response-Lab"
target="_blank"
rel="noopener">
View Repo →
</a>
</article>


</div>
</section>


<section class="card">
<h2>Certifications / Education</h2>

<ul class="list">
<li>CompTIA Security+ (In Progress)</li>
<li>B.S. Cybersecurity & Information Assurance — WGU (Start: Mar 2026)</li>
<li>DoD Secret Clearance</li>
</ul>
</section>


<section class="card">
<h2>Contact</h2>

<ul class="list">

<li>
Email:
<a href="mailto:julien.durel@protonmail.com?subject=IT%20Support%20Opportunity%20-%20Julien%20Durel">
julien.durel@protonmail.com
</a>
</li>

<li>
Phone:
<a href="tel:+18566519697">
(856) 651-9697
</a>
</li>

<li>
GitHub:
<a href="https://github.com/Julentry" target="_blank" rel="noopener">
github.com/Julentry
</a>
</li>

</ul>

</section>

</main>


<footer class="footer">
<div class="container">
<span>© 2026 Julien Durel</span>
</div>
</footer>

</body>
</html>