Figma AI Import always fails - "Failed from Figma" in history

[dilarazan]

Can we access your project?

• I give permission for members of the FlutterFlow team to access and test my project for the sole purpose of investigating this issue.

Current Behavior

Preview loads correctly
Click generate/send
Generation fails every time
Shows "Failed from Figma" in AI Generation History
Figma file is public (anyone can view)
Frames are top-level, not inside sections
Tried both /design/ and /file/ URL formats

Figma URL: https://www.figma.com/design/AoALGL8A0XJSwSwoXIvD8y/Untitled?node-id=26-311

Expected Behavior

Preview loads correctly
Click generate/send
Generation fails every time
Shows "Failed from Figma" in AI Generation History
Figma file is public (anyone can view)
Frames are top-level, not inside sections
Tried both /design/ and /file/ URL formats

Figma URL: https://www.figma.com/design/AoALGL8A0XJSwSwoXIvD8y/Untitled?node-id=26-311

Steps to Reproduce

Preview loads correctly
Click generate/send
Generation fails every time
Shows "Failed from Figma" in AI Generation History
Figma file is public (anyone can view)
Frames are top-level, not inside sections
Tried both /design/ and /file/ URL formats

Reproducible from Blank

• The steps to reproduce above start from a blank project.

Bug Report Code (Required)

https://www.figma.com/design/AoALGL8A0XJSwSwoXIvD8y/Untitled?node-id=26-311

Visual documentation

Preview loads correctly
Click generate/send
Generation fails every time
Shows "Failed from Figma" in AI Generation History
Figma file is public (anyone can view)
Frames are top-level, not inside sections
Tried both /design/ and /file/ URL formats

Figma URL: https://www.figma.com/design/AoALGL8A0XJSwSwoXIvD8y/Untitled?node-id=26-311

Environment

- FlutterFlow version: 
- Platform:
- Browser name and version:
- Operating system and version affected:

Additional Information

Preview loads correctly
Click generate/send
Generation fails every time
Shows "Failed from Figma" in AI Generation History
Figma file is public (anyone can view)
Frames are top-level, not inside sections
Tried both /design/ and /file/ URL formats

Figma URL: https://www.figma.com/design/AoALGL8A0XJSwSwoXIvD8y/Untitled?node-id=26-311

[Juansarmi]

Hello!

I'm sorry you're experiencing this issue. I was able to reproduce the error and will be forwarding it to our engineering team for further investigation. I’ll let you know as soon as I have any updates.

[dilarazan]

Urgent: Formal Refund Request for Account ***@***.*** - Critical Platform Issue ​To the FlutterFlow Support Team, ​I am writing to formally request a full refund for my recent FlutterFlow subscription charge, processed on February 21, 2026. ​Unfortunately, I have encountered a critical and unresolved issue on your platform that prevents me from using the service as intended. Specifically, I upgraded to the highest subscription tier solely to use the Figma import feature. However, I discovered that this feature does not work at all due to a system issue. I have also seen that this is a widespread problem reported by almost everyone on GitHub and other platforms. Since I purchased this tier for a promised feature that is not being provided to me, I am firmly requesting a full refund. I want to maintain a healthy relationship with your company and continue using the application, which I otherwise love very much. ​Because the platform is not functioning properly for my needs and failing to deliver the expected service for this package, it is impossible for me to continue using this tier. Therefore, I kindly but firmly request that a full refund be processed immediately to my original payment method, and that any upcoming renewals on my account be canceled. ​I expect a prompt confirmation regarding this refund process. Thank you for your immediate attention to this matter. ​Sincerely, ​Dilara Zan ***@***.*** 24 Şub 2026 Sal 22:10 tarihinde Juansarmi ***@***.***> şunu yazdı:

…

*Juansarmi* left a comment (FlutterFlow/flutterflow-issues#6953) <#6953 (comment)> Hello! I'm sorry you're experiencing this issue. I was able to reproduce the error and will be forwarding it to our engineering team for further investigation. I’ll let you know as soon as I have any updates. — Reply to this email directly, view it on GitHub <#6953 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BRXRDGEMMLTG3B7Y4C3RRXL4NSOYZAVCNFSM6AAAAACV5XQKHSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTSNJUGE3TSMJQGU> . You are receiving this because you authored the thread.Message ID: ***@***.***>