diff --git a/messages/en.json b/messages/en.json index 0b9bb078e..3c6542f07 100644 --- a/messages/en.json +++ b/messages/en.json @@ -2951,6 +2951,14 @@ "support_policy_sla_desc": "Service Level Agreements are only available to Enterprise customers. You can find SLA details, including support response times, on our dedicated SLA page:", "support_policy_sla_title": "Service Level Agreement", "support_policy_team_participation": "Note that Capgo team members may participate in community channels at their discretion, but there's no guarantee of response unless submitted through official channels.", + "support_policy_service_disruption_if_billing_stopped": "If payment is stopped or billing is canceled: the last successfully installed update remains on each device, but no new updates are downloaded.", + "support_policy_service_disruption_if_capgo_down": "If Capgo is down: in background mode, this is usually invisible to users. In direct mode, the service may return a 5xx response when reachable; if the server is simply too slow, the plugin waits up to 3 seconds, cancels the query, and continues normal app startup.", + "support_policy_service_disruption_if_over_limit": "If traffic goes beyond your plan: no devices (new or old) will receive additional updates until the plan is back in scope.", + "support_policy_service_disruption_intro": "The update system is designed to fail safe. If Capgo is unavailable, the app keeps running and no user-facing freeze is introduced by the update check.", + "support_policy_service_disruption_link_text": "Service disruption and plan ending details", + "support_policy_service_disruption_outro": "In every scenario above, your app remains usable with the last installed version, and updates are simply skipped until service resumes.", + "support_policy_service_disruption_title": "Service disruption and plan ending", + "support_policy_service_disruption_timeout": "In every update mode, if the plugin cannot get an answer from the update service within 3 seconds, it cancels the request and opens the app normally.", "support_policy_title": "Capgo Customer Support", "support_policy_troubleshooting_1": "Providing workarounds or solutions for known issues", "support_policy_troubleshooting_2": "Answering general how-to questions and directing to documentation", diff --git a/src/pages/pricing.astro b/src/pages/pricing.astro index c8ac36d8a..7557ada10 100644 --- a/src/pages/pricing.astro +++ b/src/pages/pricing.astro @@ -210,6 +210,19 @@ if (plans.length > 0) { {m.we_don_t_store_or_sell_your_data_to_anyone({}, { locale: Astro.locals.locale })}

+ +
+ + {m.support_policy_service_disruption_link_text({}, { locale: Astro.locals.locale })} + + +
+
diff --git a/src/pages/support-policy.astro b/src/pages/support-policy.astro index 8a8d77be0..632141c2b 100644 --- a/src/pages/support-policy.astro +++ b/src/pages/support-policy.astro @@ -68,6 +68,17 @@ const content = { title, description }

{m.support_policy_premium_support_title({}, { locale: Astro.locals.locale })}

{m.support_policy_premium_support_desc({}, { locale: Astro.locals.locale })}

+ +

{m.support_policy_service_disruption_title({}, { locale: Astro.locals.locale })}

+

{m.support_policy_service_disruption_intro({}, { locale: Astro.locals.locale })}

+

{m.support_policy_service_disruption_timeout({}, { locale: Astro.locals.locale })}

+ +

{m.support_policy_service_disruption_outro({}, { locale: Astro.locals.locale })}

+

martin@capgo.app